70357

Receptioner la Minerva'92 SRL

Beach and Pool Atendant at Sea Crest Beach Hotel

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
80%
  • Ultima actualizare: 05.03.2013
  • Numar referinta: 70357

Experienta

  • martie 2012 - Prezent

    Receptioner, Minerva'92 SRL

    • București, România
    • Full time
    • Domeniu - Servicii: Turism

    Pregatirea primirii clientilor si inregistrarea lor; inregistratea consumurilor clientilor; rezolvarea reclamatiilor; completarea documentelor specifice receptiei; efectuarea operatiunilor de
    facturare; efectuarea legaturilor telefonice in interiorul si exteriorul hotelului;urmarirea
    facturarii serviciilor; comunicarea cu celelalte departamente ale hotelului; pastrarea valorilor;
    activarea si dezactivarea cheilor magnetice; inchiderea zilei hoteliere ( Night Audit ); pregatirea
    plecarii clientului si asistarea acestuia la plecare. (Program MEDALLION
    

  • iulie 2011 - noiembrie 2011

    Beach and Pool Attendant, Sea Crest Beach Hotel

    • București, România
    • Full time
    • Domeniu - Servicii: Turism

    Verificarea identitatii si a permiselor de acces ale clientilor inainte de utilizarea facilitatilor,aprovizonarea clientilor cu prosoape si scaune,mentinerea curateniei pe plaja si la piscine, ridicarea scaunelor si a prosoapelor dupa plecarea clientilor, Ajutor pentru salvamari si rezolvarea problemelor intampinate de catre clienti.

  • februarie 2009 - iulie 2011

    Receptioner, Siqua Hotel

    • București, România
    • Full time
    • Domeniu - Servicii: Turism

    Pregatirea primirii clientilor si inregistrarea lor; inregistratea consumurilor clientilor; rezolvarea reclamatiilor; completarea documentelor specifice receptiei; efectuarea operatiunilor de
    facturare; efectuarea legaturilor telefonice in interiorul si exteriorul hotelului;urmarirea
    facturarii serviciilor; comunicarea cu celelalte departamente ale hotelului; pastrarea valorilor;
    activarea si dezactivarea cheilor magnetice; inchiderea zilei hoteliere ( Night Audit ); pregatirea
    plecarii clientului si asistarea acestuia la plecare. (Program FIDELIO)
    

Educatie

  • 2010 - 2013

    Master / studii postuniversitare, Universitatea Spitu Haret

    • București, România
  • 2006 - 2009

    Diploma de facultate, Universitatea Romano Americana

    • București, România
  • 2001 - 2005

    Liceu / scoala profesionala, Liceul cu Program Sporiv Nadia Comaneci

    • Onești, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Incepator
Italiana
Incepator
Spaniola
Incepator
Maghiara
Mediu
Romana
Nativ
80%
  • Last update: 05.03.2013
  • Reference number: 70357

Experience

  • March 2012 - Present

    Beach and Pool Atendant, Sea Crest Beach Hotel

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Answering Phone Calls and Mails
    Receiving Visitors
    Maintain a healthy and professional atmosphere near the workstation.
    Keep a check on the office supplies; monitor the inflow and outflow regularly, and maintain
    records.
    To make sure that every visitor fills the register. Similarly, other data entry and workplace
    communication has to be recorded as well.
    Maintain, develop and take care of an up-to-date filing system.
    Payrolls, Audits and Increments
    Help the management and the Human Resource Department in distribution of salary
    slips (either personally or through mail).
    Managing Client Relationships
    Make sure that the clients are comfortable while dealing with the company.
    Take care of accommodation and dining bookings, and also pick up and drop facilities.
    Informing all the concerned members of the company meetings.
    Fee collection.
    Take care of appointment/reservations/cancellations.

  • February 2009 - July 2011

    Receptionist, Siqua Hotel

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Present and sell company products and services to current and potential clients.
    Prepare action plans and schedules to identify specific targets and to project the number
    of contacts to be made.
    Follow up on new leads and referrals resulting from field activity.
    Identify sales prospects and contact these and other accounts as assigned.
    Prepare presentations, proposals and sales contracts.
    Develop and maintain sales materials and current product knowledge.
    Establish and maintain current client and potential client relationships.
    Prepare paperwork to activate and maintain contract services.
    Manage account services through quality checks and other follow-up.
    Identify and resolve client concerns.
    Prepare a variety of status reports, including activity, closings, follow-up, and adherence
    to goals.
    Communicate new product and service opportunities, special developments, information,
    or feedback gathered through field activity to appropriate company staff.
    Coordinate company staff to accomplish the work required to close sales.
    Develop and implement special sales activities to reduce stock.
    Other duties as assigned.
    

Education

  • 2010 - 2013

    Master's degree, Spiru Haret University

    • București, Romania
  • 2006 - 2009

    Bachelor's degree, Romanian-American University

    • București, Romania
  • 2001 - 2005

    Highschool, "Nadia Comaneci" Sports High School

    • Onești, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Beginner
Italian
Beginner
Spanish
Beginner
Hungarian
Intermediate
Romanian
Native