71160

RECEPTIONERA la NELISSE HOTEL

  • România, Călărași
  • România, Călărași
  • Romania, Călărași
  • Romania, Călărași
Deblocheaza date contact
Traduceri ale CV-ului
75%
  • Ultima actualizare: 20.02.2013
  • Numar referinta: 71160

Experienta

  • aprilie 2008 - Prezent

    RECEPTIONERA, NELISSE HOTEL

    • Călărași, România
    • Full time
    • Domeniu - Servicii: Turism

    Activitati principale: preluarea si inregistrarea rezervarilor de la clienti; primirea si cazarea clientilor; intocmirea actelor necesare cazarii clientilor (contracte de turism, urmarirea si incasarea platilor); promovarea serviciilor oferite clientilor; solutionarea eficienta a tuturor solicitarilor inregistrate; medierea conflictelor si rezolvarea reclamatiilor clientilor.Sarcini si indatoriri specifice: stabilirea unor relatii optime cu clientii, pentru rezolvarea in timp util si in bune conditii a tuturor problemelor ocazionale. Responsabilitati ale postului: raspunde pentru calitatea serviciilor de informare, rezervare si cazare oferite clientilor hotelului raspunde pentru rezolvarea eficienta a problemelor aparute pe parcursul desfasurarii activitatii

Educatie

  • 2007 - 2011

    Diploma de facultate, USAMV

    • București, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Incepator
Spaniola
Mediu
Romana
Nativ
75%
  • Last update: 20.02.2013
  • Reference number: 71160

Experience

  • April 2008 - February 2013

    Receptionist, Nelisse Hotel

    • Călărași, Romania
    • Full time
    • Work domain - Services: Tourism

    Main activities: taking and recording bookings from clients, receiving and customer accommodation, preparing necessary documents accommodation clients (travel contracts, tracking and collecting payments); promoting customer service, efficiently solving all requests registered, conflict mediation and resolution of customer complaints . specific tasks and duties: determining optimal relationships with clients to solve on time and in good condition all occasional problems. Job responsibilities: responsible for quality information, booking and hotel accommodation provided clients respond effectively to solve problems occurred during activity

Education

  • 2007 - 2011

    Bachelor's degree, USAMV

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Beginner
Spanish
Intermediate
Romanian
Native