- Answering customer calls promptly and conduct discussions with customers their identification and definition of requests / complaints, offering accurate and complete and forward and / or settlement customer complaints related to commercial activity; - Processing of all customer complaints as back-office agent, where required and working with back-office specialists accompanied by prompt submission of complaints, management letters, e-mails and faxes to and from customers; - Provide information of a general agreement on access to system, end / suspension / termination of the supply system reading, billing, payment facilities, current tariffs and conditions change rates, penalties and consequences of refusal to pay invoice (with reference to existing law); - Provide advice / information about the bill and approved its value for self-reading, the estimated time of next readings situation from the point of consumption, measuring instruments; - Posting at his disposal systems, relevant information about request or complaint: name, address and telephone number of the caller, nature of complaints reported, exact location, contact person, if necessary, the nature of the request or complaint and any additional detail as could help to solve it; - Maintaining and improving customer database by filling existing information in SAP and SAP data correct change. - Recording in application specific information of all complaints related to the lack of service delivery or distribution of electricity / natural gas, and - Support call with subscribers in a polite manner in order to establish primary data fault; - Sending the dispatcher responsible operative complaints in the area; - More efficient management of complaints received from customers (data damage / faults collective) - Making the shift schedule comform displayed
The responsibilities of this position were: - Coordinating the interventions teams of 4 counties (Timis, Huneodoara, Caras-Severin, Arad), approximately 25 teams of interventions on 300 localities. - Escalation comform internal procedures in the event of major incidents. - Reporting of all incidents produced superiors scope of activity of "Regional Dispatch" Timisoara; - Managing major situations (explosions, asphyxiation, fire, accidents) and sending the team dedicated to address the incident and the measures to be taken
- Coordinating the interventions teams Deva operations center, approximately 10 teams of 70 localities interventions. - Escalation comform internal procedures in the event of major incidents. - Reporting of all incidents produced superiors activity area of the "Dispatch Operations Centre" Deva; - Managing major situations (explosions, asphyxiation, fire, accidents) and sending the team dedicated to address the incident and the measures to be taken
- Fix failures in natural gas distribution systems, following complaints consumer complaints misusage of functioning components of natural gas supply system; - Perform repair machinery and equipment for gas distribution systems in the activity center network to maintain and safe operation; - Obligations of services include, among others: assembly / disassembly facilities, check system and low pressure distribution networks, low, average:; installation of pipes, fittings, valves, metering stations and testing control.Sisteme and seal pressure, in accordance with applicable standards; - Providing assistance to field teams in emergency situations of natural gas distribution systems, control systems operate, maintain and ensure proper operation of distribution systems; - Take all measures to ensure the security of gas distribution systems operating.