71534

Agent Emergency Call at ESRo

  • România, Alba Iulia
  • România, Alba Iulia
  • Romania, Alba Iulia
  • Romania, Alba Iulia
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 19.03.2013
  • Numar referinta: 71534

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Incepator
Germana
Incepator
Romana
Nativ
75%
  • Last update: 19.03.2013
  • Reference number: 71534

Experience

  • March 2011 - Present

    Agent Emergency Call, ESRo

    • Alba Iulia, Romania
    • Full time
    • Work domain - Engineering: Energy / Extractive Industries,Industries / Production / Manufacturing

               - Answering customer calls promptly and conduct discussions with customers
    their identification and definition of requests / complaints, offering
    accurate and complete and forward and / or settlement
    customer complaints related to commercial activity;
    
             - Processing of all customer complaints as back-office agent,
    where required and working with back-office specialists
    accompanied by prompt submission of complaints, management letters,
    e-mails and faxes to and from customers;
    
            - Provide information of a general agreement on access to
    system, end / suspension / termination of the supply system
    reading, billing, payment facilities, current tariffs and conditions
    change rates, penalties and consequences of refusal to pay
    invoice (with reference to existing law);
    
            - Provide advice / information about the bill and approved its value
    for self-reading, the estimated time of next readings
    situation from the point of consumption, measuring instruments;
    
            - Posting at his disposal systems, relevant information about
    request or complaint: name, address and telephone number of the caller,
    nature of complaints reported, exact location, contact person, if
    necessary, the nature of the request or complaint and any additional detail as
    could help to solve it;
    
           - Maintaining and improving customer database by filling
    existing information in SAP and SAP data correct change.
                   - Recording in application specific information of all complaints related to the lack of service delivery or distribution of electricity / natural gas, and
                  - Support call with subscribers in a polite manner in order to establish primary data fault;
                  - Sending the dispatcher responsible operative complaints in the area;
                  - More efficient management of complaints received from customers (data damage / faults collective)
                  - Making the shift schedule comform displayed
    

  • September 2009 - March 2011

    Dispatch, EGD

    • Alba Iulia, Romania
    • Full time
    • Work domain - Engineering: Industries / Production / Manufacturing

    The responsibilities of this position were:
                 - Coordinating the interventions teams of 4 counties (Timis, Huneodoara,
     Caras-Severin, Arad), approximately 25 teams of interventions on 300 localities.
                 - Escalation comform internal procedures in the event of major incidents.
                 - Reporting of all incidents produced superiors scope of activity of "Regional Dispatch" Timisoara;
                  - Managing major situations (explosions, asphyxiation, fire, accidents) and sending the team dedicated to address the incident and the measures to be taken
    

  • April 2008 - August 2009

    Dispatch Operations Center Deva, EGD

    • Alba Iulia, Romania
    • Full time
    • Work domain - Engineering: Industries / Production / Manufacturing

    - Coordinating the interventions teams Deva operations center, approximately 10 teams of 70 localities interventions.
                 - Escalation comform internal procedures in the event of major incidents.
                 - Reporting of all incidents produced superiors activity area of the "Dispatch Operations Centre" Deva;
                  - Managing major situations (explosions, asphyxiation, fire, accidents) and sending the team dedicated to address the incident and the measures to be taken
    

  • August 2005 - March 2008

    Install intervention team, EGD

    • Alba Iulia, Romania
    • Full time
    • Work domain - Engineering: Industries / Production / Manufacturing

    - Fix failures in natural gas distribution systems, following complaints consumer complaints misusage of functioning components of natural gas supply system;
                  - Perform repair machinery and equipment for gas distribution systems in the activity center network to maintain and safe operation;
                  - Obligations of services include, among others: assembly / disassembly facilities, check system and low pressure distribution networks, low, average:; installation of pipes, fittings, valves, metering stations and testing control.Sisteme and seal pressure, in accordance with applicable standards;
                   - Providing assistance to field teams in emergency situations of natural gas distribution systems, control systems operate, maintain and ensure proper operation of distribution systems;
                 - Take all measures to ensure the security of gas distribution systems operating.
    

Education

  • 2011 - Present

    Bachelor's degree, UPG

    • Ploiești, Romania
  • 2006 - 2010

    Highschool, College

    • Alba Iulia, Romania

Skills

Driving license
  • B

Foreign languages

English
Beginner
German
Beginner
Romanian
Native