72274

front office receptionist at Hello Hotel **

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 20.03.2013
  • Numar referinta: 72274

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Italiana
Incepator
Spaniola
Avansat
Romana
Nativ
80%
  • Last update: 20.03.2013
  • Reference number: 72274

Experience

  • September 2012 - February 2013

    front office receptionist, Hello Hotel **

    • București, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    -Deliver excellent customer service, at all times
    -Assist in keeping the hotel reception area clean and tidy, at all times
    -Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail
    -Administer all reservations, cancellations and no-shows, in line with company policy
    -Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
    -Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
    -Conduct regular security checks throughout the day and report any security issues to line manager
    -Report any maintenance issues immediately to line manager/technician, including all furniture, fittings and equipment
    -Provide reports, as required, for housekeeping and management
    -Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
    -Be involved and contribute at team meetings
    -Carry out instructions given by the management team and head office

  • April 2012 - August 2012

    front office receptionist, Hotel Elisabeta ****

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    -Deliver excellent customer service, at all times;
    -Assist in keeping the hotel reception area clean and tidy, at all times;
    -Deal with all enquiries in a professional and courteous manner, in person, on the telephone, or via e-mail;
    -Administer all reservations, cancellations and no-shows, in line with company policy;
    -Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities;
    -Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety;
    -Conduct regular security checks throughout the day and report any security issues to line manager;
    -Report any maintenance issues immediately to line manager/technician, including all furniture, fittings and equipment;
    -Provide reports, as required, for housekeepers and management;
    -Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services;
    -Be involved and contribute at team meetings;
    -Carry out instructions given by the management team and head office.
    

  • June 2011 - March 2012

    front office receptionist, Cantemir Hotel ***

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    -Deliver excellent customer service, at all times;
    -Assist in keeping the hotel reception area clean and tidy, at all times;
    -Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail;
    -Administer all reservations, cancellations and no-shows, in line with company policy;
    -Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities;
    -Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety;
    -Conduct regular security checks throughout the day and report any security issues to line manager;
    -Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment;
    -Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services;
    -Be involved and contribute at team meetings;
    -Carry out instructions given by the head office.
    

  • October 2008 - March 2011

    front office receptionist, Grand Casino at Athene Palace Hilton

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    -welcoming the customers, and helping them about all the information they needed; 
    -Registering customers and making their accounts, managing customer’s database;
    -Taking calls, and transferring to all the departments, managers;
    -Purchasing orders/office supply;
    -Managing correspondence centralizes and archives documents;
    -Preparation of daily specific reports;
    -secretary activities etc.
    

Education

  • 2004 - 2008

    Bachelor's degree, Romanian-American University

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
Italian
Beginner
Spanish
Advanced
Romanian
Native