73411

IT Specialist at IBM Delivery Center

  • România, Ploiești
  • România, Ploiești
  • Romania, Ploiești
  • Romania, Ploiești
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 02.05.2013
  • Numar referinta: 73411

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Avansat
Spaniola
Incepator
Ceha
Incepator
Romana
Nativ
80%
  • Last update: 02.05.2013
  • Reference number: 73411

Experience

  • September 2011 - March 2013

    IT Specialist , IBM Delivery Center

    • Ploiești, Romania
    • Full time
    • Work domain - Sales: IT

    -Technical Support for a french company (directly contact with the customer )
    
    Monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. Analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their customer requirements, performing I/O (tape and print) duties where appropriate and batch management when required
    Validating severity/priority classification of the problem
    Incident Ticket Management - routing tickets to appropriate support groups
    Escalation initiating and tracking
    Perform basic problem determination on system and components
    Restart failing components as part of 1st level administration (OS, hardware & applications)
    Perform system recycles per predefined schedule
    Performing production checks as required
    Provide operational status as required
    
    Project : 
    -Business trip for a skill transfer (Madrid).
    I was part of a 8-men team who successfully transferred a project from Spain to Czech Republic for company's client.
    Take the lead in complicated issues / crisis - ensure proper handling of this situation by the team (escalation, follow up, resolution ...)
    Coaching and Mentoring - ensure all the newcomers that are  properly integrated in the team
    

  • November 2010 - August 2011

    Network Engineer , 2KTelecom

    • Ploiești, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    Coordinated with customer and ensured that issues were resolved.
    Performed troubleshoot on system and resolved all issues in process. 
    Follow the equipment vendor procedures or internal procedures in case of notifications or alarms
    Inform the hierarchical superiors and the Customer Care Department when the outages involve major network components;
    Record all the information regarding the outages (description of the event, actions taken, implicated persons / teams, timing, results) in the Trouble Ticketing application(Service Desk);
    Developed and implemented all network maintenance activities
    Monitored network devices like routers, servers, switches, using CA SPECTRUM Network Fault Manager
    Provided customer support including daily backup procedures, testing network connections, equipment installation and turn-up, and remote hands assistance.
    Responded to the technical support emails and phone calls from customers and helped end users in troubleshooting and resolving systems and connection related issues.
    

Education

  • 2009 - 2011

    Master's degree, Polytechnic University of Bucharest, Faculty of Engineering in Foreign Languages, Master in Industrial Systems Engineering

    • București, Romania
  • 2005 - 2009

    Bachelor's degree, Polytechnic University of Bucharest, Faculty of Engineering in Foreign Languages

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Advanced
Spanish
Beginner
Czech
Beginner
Romanian
Native