75868

Service desk Officer at Danone Romania

  • România, Suceava
  • România, Suceava
  • Romania, Suceava
  • Romania, Suceava
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 10.05.2013
  • Numar referinta: 75868

Aptitudini

Permis de conducere
  • CE

Limbi straine

Engleza
Avansat
Franceza
Incepator
Germana
Mediu
Romana
Nativ
80%
  • Last update: 10.05.2013
  • Reference number: 75868

Experience

  • August 2009 - March 2011

    Service desk Officer, Danone Romania

    • Suceava, Romania
    • Full time
    • Work domain - Sales: IT

    First point of contact between users and 2nd level support. Processing incoming requests and interference classification, and prioritization of requests. Analysis and documentation into a ticket system. Monitoring and transmission of unresolved interference reports. Maintaining all the equipment in good working order (pc, phones, printers, pad’s, etc.). Installing and configuring PC's, PDA's and Phones. Troubleshooting applications. Good knowledge of Microsoft Office and Windows operating systems. Knowledge of Lotus Notes. (Ich habe der erste Kontakt mit die Benutzer und 2nd Level Support. Die Aufrechterhaltung von alle Ausstattungen in Funktion und Ordnung ( PC, Telefone, PDA’s, u.s.w). Die Installation und Konfiguration des PC’s, PDA’s und Telefone. Troubleshooting Anwendungen).

  • February 2008 - July 2009

    Data input, International Service Group Personnel Management

    • Suceava, Romania
    • Full time
    • Work domain - Sales: IT

    Keeping the internal database up to date with the clients CV s. Maintaining the computers up to date and functional (help-desk job)

Education

  • 2008 - 2010

    Master's degree, ASE

    • București, Romania
  • 2004 - 2008

    Bachelor's degree, Romanian-American University

    • București, Romania
  • 2000 - 2004

    Highschool, Spiru Haret Highschool

    • Suceava, Romania

Skills

Driving license
  • CE

Foreign languages

English
Advanced
French
Beginner
German
Intermediate
Romanian
Native