78305

Receptioner la Celebrity Cruise Line

Receptionist at Celebrity Cruise Line

  • România, Săcele
  • România, Săcele
  • Romania, Săcele
  • Romania, Săcele
Deblocheaza date contact
Traduceri ale CV-ului
80%
  • Ultima actualizare: 12.04.2014
  • Numar referinta: 78305

Experienta

  • septembrie 2008 - decembrie 2010

    Receptioner, Celebrity Cruise Line

    • Săcele, România
    • Full time
    • Domeniu - Servicii: Turism

    -Supravegherea servirii clientilor
    -Supervisor angajare personal 
    -Training profesional pentru formare personal 
    -Analizarea si solutionarea cerintelor clientelei
    -Supervisor trainig situatii speciale
    -Monitorizarea standardelor impuse de companie
    -Asigurarea serviciilor de calitate pentru satisfacerea clientelei.
    -Monitorizarea si sustinerea cursurilor de prim ajutor in situatii de urgenta
    -Analizarea psihica a angajatilor prin sustinearea testelor psihologice 
    -Controlul periodic privind starea de sanatate a angajatilor si indrumarea spre o mai buna cunoastere a regulilor de igiena
    

  • martie 2001 - iulie 2008

    Receptioner, Norwegian Cruise Line

    • Săcele, România
    • Full time
    • Domeniu - Servicii: Turism

    -Supravegherea servirii clientilor
    -Supervisor angajare personal 
    -Training profesional pentru formare personal 
    -Analizarea si solutionarea cerintelor clientelei
    -Supervisor trainig situatii speciale
    -Monitorizarea standardelor impuse de companie
    -Asigurarea serviciilor de calitate pentru satisfacerea clientelei.
    -Monitorizarea si sustinerea cursurilor de prim ajutor in situatii de urgenta
    -Analizarea psihica a angajatilor prin sustinearea testelor psihologice 
    -Controlul periodic privind starea de sanatate a angajatilor si indrumarea spre o mai buna cunoastere a regulilor de igiena
    

  • ianuarie 1993 - iunie 2000

    Receptionist si room service operator, Krysmaky Hotel, Brasov

    • Săcele, România
    • Full time
    • Domeniu - Servicii: Turism

    Rezervarea camerelor,intampinarea clientilor ,asigurarea securitatii hotelului si executarea in cele mai optime conditii a serviciilor de cazare si masa 

Educatie

  • 2012 - Prezent

    Colegiu / studii postliceale, Scoala Postliceala Sanitara FEG

    • Brașov, România
  • 1993 - 1995

    Liceu / scoala profesionala, Scoala Postliceala de Surori Voluntare de Crucea Rosie

    • Brașov, România
  • 1989 - 1993

    Liceu / scoala profesionala, Liceul Andrei arseanu

    • Brașov, România

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Incepator
Spaniola
Mediu
Romana
Nativ
80%
  • Last update: 12.04.2014
  • Reference number: 78305

Experience

  • September 2008 - December 2010

    Receptionist, Celebrity Cruise Line

    • Săcele, Romania
    • Full time
    • Work domain - Services: Tourism

    Responsible for the reception area and for the safety and security during the shift as instructed .
    responsible for the preparation of a smooth disembarkation, per cruise or monthly returning
    administrative jobs responsible for a smooth running of the accounting system. Greeting visitors and
    directing them to the correct person or department, managing the visitors book and giving out security
    passes, providing or sending out information by phone or e-mail managing a booking system,
    providing refreshments, keeping the reception area tidy
    

  • March 2001 - July 2008

    Receptionist, Norwegian Cruise Line

    • Săcele, Romania
    • Full time
    • Work domain - Services: Tourism

     Provide an excellent service to the guest, great them and ensure that they receive the best stay,
    responsible for the entire reception area, shop as well as the safety system central information point on
    board, concierge duties and guest relations, foreign money exchange, general reception work, supply
    of printed matter ,administration of the guest accounts in the front-office program Fidellio, control of
    daily closings, deliveries and delivery notes as well as preparation of the end-of-month adjustment in
    cooperation with the hotel manager organizing and conducting the check-in and check-out.
    

  • January 1993 - June 2000

    Receptionist and room service operator, Krismaky Hotel Brasov

    • Săcele, Romania
    • Full time
    • Work domain - Services: Tourism

    Make sure the tourist  have a good time and enjoy their stays in our hotel and to provide an excellent service as a receptionist and as a room service telephonist. To keep the working area nice and clean according to the Company standard.

Education

  • 2012 - Present

    College, Fundatia Ecologica Green

    • Brașov, Romania
  • 1993 - 1995

    Highschool, College of nursing assistants

    • Brașov, Romania
  • 1989 - 1993

    Highschool, High school "Andrei Barseanu"

    • Brașov, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Beginner
Spanish
Intermediate
Romanian
Native