Main activities and responsibilities: - prepare and manage correspondence, reports and documents - handle incoming mail and other material - Keep perodic balance sheets of amounts and numbers of transactions; - Receive payments by cash, credit cards or automatic debits; - Issue receipts, refunds, credits or change due to customers; - Resolve customers complains; - Manage office space; - Offer customer carry-out service at the completion of transactions.
Main activities and responsibilities: - Greet every customer and make them feel special; - Maximises every sale by effectively demonstrating the House of Fraser selling process; - Introduce Store Card to every customer and achieves targets for openings and penetration; - Ensuring product availability by maintaining replenishment levels; - Maintaining excellent stockroom and back of house standards;
Main activities and responsibilities: - Present and sell company products and services to current and potential clients. - Understanding and demonstrating customer care and high levels of customer service both on the sales floor and till points. - Replenishing stock and maintaining high standards of merchandising and housekeeping.
Customer Service Representative, Vodafone, Romania (01/10/2008 to 03/11/2009) Main activities and responsibilities: - To achieve sales objectives by providing the best retail customer experience in Romania. - Key responsibilities: Sell & up-sell Vodafone products and services that best fit customer needs. Provide and advice customers with relevant information on company products and services and support in addressing their needs, in a pro active, polite, friendly and timely manner in order to win the customer and build loyalty.
- Greet customers and answer their queries - Inform visiting guests about availability of rooms. - Tidy and maintain the reception area, receive and sort mail and deliveries - Inform visiting guests about availability of rooms. - Maintain records of guests and visitors coming in and going out of the hotel.