1st of March 2010 – 4th of May 2011 ● Welcome event organizers, explain facilities of the meeting room and hotel,reconfirm hours and location for all parts of the event; ● Assist meeting organizers and delegate throughout the day solving any problems that might occur; ● Coordinate the events’ billing and charging of all business services as required; ● Offer advice and assistance to guests, arrange other services in the hotel as required; ● Assist guests with secretarial work, photocopies, fax, typing, scanning; ● Represent the single point of contact between the hotel and group organizers; ● Running the department for almost 1 year now as we lack a Hilton Meetings Manager; ● Operating the Business Centre and meeting room facilities in accordance with established policy; ● Clarifying all missing details before the event and asks details from person selling the business; ● Ensuring that the meeting rooms are set-up according to the guests requirements, including all technical equipment, signage... before arrival of the guest. Missing items or mistakes are immediately reported to the banqueting operation for appropriate action to be taken; ● Checking quality and appearance of Food and Beverage deliveries throughout the day and assisting with the service delivery in case of emergency; ● Offering maximum choice of facilities and services to customers; ● Handling reservations and booking for meeting rooms as required by customers; ● Taking care of the walk-in guest find them a vacant meeting possibility and makes sure they are going to pay. Informs all concerned departments immediately about the new reservation; ● Making regular room inspections and co-ordinates with other departments to ensure best conditions for meeting rooms; ● Responsible for the printing and distribution of daily menus for Banqueting and Restaurants; ● Establishing weekly order of all material needed in the Business Centre and meeting rooms; ● Ensure that the flowers and technical equipments are ordered in time; ● Prepares the Hilton Meeting arrival kits; ● Participating to Hilton's program of Journey Ambassador, checking and responsible for overseeing the day to day operations for the guest experience. Successfully coordinated groups with the field of activity in various domains: - Local and Foreign Government: German Embassy, U.S. Department of Defense, Romania’s Ministry for Foreign Affairs; - Tourism: Tauck World Discovery, Viking River Cruises - Educational: Integral Bulgaria - Consumer Goods: Coca-Cola HBC - Financial: Romanian – Irish Investment Group ● Working as a Conference and Events Sales Executive for groups under 25 persons and internal meetings; ● Site inspections with possible guests, for conferences and catering related events; ● Issue offers based on client requirements and negotiate the offered quotations; ● Inform all operational departments about client requirements and coordinate with them all activities related to the events; ● Coordinate the events’ billing and charging of all business services as required; ● Issue contracts and make sure the deadlines are met. Successfully handled accounts like: - Foreign Government:Gouvernement du Quebec - Consumer Goods:Cargill Romania - Financial:Coface Romania
● Work with the team to provide the best and the utmost quality for our guests, up selling.
● Insure customer satisfaction by respecting the Hilton brand standards of service: quality of food, service time, interaction with the guest; ● Set-up and set-down the meeting rooms accordingly with the event agreement and attend the events taking place by providing assistance to the event organizers ● Successfully coordinated events as: - special breakfast, lunch, dinner; - wine testing events; - conferences; - MOD shifts, when no Shift Leaders or Manager on duty; ● I was part of the organizing staff for NATO SUMMIT which took place in Bucharest in April 2008, also participating and serving at the Famous Presidents Dinner in the evening of 4th of April; ● The 11-eme Sommet of Francophonie, which took place in September 2006.