OPG Claim Dispute Management Project • The project deals with the simplification of Claim Disputes handling in order to take work out of country category and sales force by streamlining escalations that rise from the financial claims (disputes) and upfront orders. • Our goals are targeted towards: faster resolution of the disputed claims, workload reduction for HP Sales Representatives, less financial accruals due to quicker resolution of issues. • Additional role: HP Corporate Supplies Program - Level 1 deal analyst and approver.
• Responsible for a special pricing project focused on the Nordic Countries. • Audit accountability, compliance checks, maintaining a permanent contact with HP partners and distributors, amongst others, Ingram Micro, Actebis and Tech Data, where providing timely and comprehensive responses, came as a standard. • Processing special pricing requests and profitability analysis, while simultaneously providing guidance and support to HP Sales force and ensuring the achievement of strict turnaround times for the pricing requests. • Main achievements included successfully transitioning the activities of the project to a different department within HP over a one year period, with excellent feed-back. • After the project ended, I took a Single Point of Contact role for the entire GWE region: Sweden, Denmark, Finland, Norway, Austria, Switzerland, the Baltic countries, Netherlands, Belgium and Luxembourg.
• Supporting HP Sales Force in business related operations, audit accountability. • Responsible for pricing operations at an EMEA level (Western, Central and Eastern Europe, Middle East and Africa. • Single Point of Contact for the MEMA (Middle East and Africa ) region. • As a special pricing specialist I was member of two teams, part of the same department: The Promotions Team and the IPG Big Deal Operations Team.
• Analysis services, administrative EMR discount approval tasks for the EMEA region. • Responsible for the buy-out coordination process for France, Belgium, The Netherlands, Luxembourg, United Kingdom and Ireland.
• My responsibilities included, but were not limited to: customer counseling regarding the sold products and services of the company's partners, the obligation of permanently being up to date with the technical developments field in the telecommunications area, public relations, maintaining a professional attitude towards customers and partners.