IT Manager, Carnival Cruise Lines
Work domain - Sales:
Responsible for overseeing all information technology within the company, routine backups, server performance and up time monitoring; VoIP administration; system upgrades including OS patches and virus definition updates; failed hardware replacement; and power monitoring and allocation.
LAN and WAN installation (including satellites), configuration, and support and IOS updates (Cisco routers, switches, firewalls.
Administer Cisco Call Manager, Cisco Wireless Lan Controller, MS Exchange Server, SCCM, monitoring Unix server, VMWARE, ARS, RIS, WMS, PAR terminals, Interactive Television, SCALA systems, Steiner Smart System, Citrix application, monitoring Unix server, VING card systems and other shipboard applications. Responsible for network documentation and weekly reports.
Regularly provide either on-site or remote support to end users (Level 1,2 user support).
Performed troubleshooting, monitoring and diagnosis to hardware/software, network failures