I am in charge of maintaining relationships from abroad with countries like:Germany,Austria,Switzerland and others. To keep them informed regarding offers,materials and everything about the production.Some times I need to organize visits,to book tickes or make power point presentations
I was using all forms media and communication to build, maintain and manage the relationships with the clients.I was preparing and supervising the production of publicity brochures, handouts, direct mail leaflets,sometimes I was researching,planning,developing and implementing Pr strategies.
The most important thing working in Harvey Nichols was the knowledge about all the brands in my department, I had to achieve the sales targets every mounth by identifying customer needs, delivering excellent customer service,building relationships with key customers and ensuring store standards are maintained in order to cultivate loyalty and uphold the image of the brand
To maintain and update the database of the company customers, communicate them the information with the offers or the prices, to speak and keep the relationships with another countries, to translate in german, english or in romanian the mails, documents,marks and sometimes the conversations.
I was working for the Helpdesk from Germany ,my job was first of all to help the boys that were working at IT Helpdesk to learn and make them understand the problems from Germany, and every day I was doing with another teacher german hours with them .Sometimes I had to translate mails or documents