85571

Team Manager at BOSCH COMMUNICATION CENTER

  • România, Timișoara
  • România, Timișoara
  • Romania, Timișoara
  • Romania, Timișoara
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Traduceri ale CV-ului
30%
  • Ultima actualizare: 13.09.2013
  • Numar referinta: 85571

Aptitudini

Permis de conducere
  • A
  • B

Limbi straine

Engleza
Avansat
Franceza
Avansat
Italiana
Avansat
Spaniola
Mediu
Romana
Nativ
80%
  • Last update: 13.09.2013
  • Reference number: 85571

Experience

  • March 2009 - September 2013

    Team Manager, BOSCH COMMUNICATION CENTER

    • Timișoara, Romania
    • Full time
    • Work domain - Sales: Customer service

    Leading a team of 16 to 20 customer care representatives, and ensuring that they fulfill their goals and objectives.
    Project supervision and management –Orange Romania Project.
    Participation in the recruitment for new employees.
    Monitoring and evaluation of subordinates.
    Ensure regular feedback and coaching for each assistant, propose incentives and disciplinary measures.
    Generate Weekly-schedule.
    Limit-setting vacations, granting leave.
    Service-Level monitoring by daily reports
    Organising and proposals for teambuilding events, motivational activities .for the employees.
    Finding solutions in order to constantly improve customer service qualitative and quantitative parameters.
    Taking calls in critical situation when a customer wants to talk to a supervisor.

  • March 2007 - March 2009

    Customer Care Representative, BOSCH COMMUNICATION CENTER

    • Timișoara, Romania
    • Full time
    • Work domain - Sales: Customer service

    Offering full information and solutions to Orange Romanian customer care clients, through the dedicated info-line (444 & 411);).
    Promoting company’s image through attitude, knowledge, customer orientation and understanding customers needs.
    Selling products and services to clients.
    Provide support and assistance to less experienced colleagues.

Education

  • 2002 - 2006

    Bachelor's degree, West University of Timisoara

    • Timișoara, Romania
  • 1998 - 2002

    Highschool, Colegiul National Banatean

    • Timișoara, Romania

Skills

Driving license
  • A
  • B

Foreign languages

English
Advanced
French
Advanced
Italian
Advanced
Spanish
Intermediate
Romanian
Native