Key Account Manager at SC LAURUL SA

  • România, Popești-Leordeni
  • România, Popești-Leordeni
  • Romania, Popești-Leordeni
  • Romania, Popești-Leordeni
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Traduceri ale CV-ului
  • Ultima actualizare: 24.10.2011
  • Numar referinta: 857


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  • Last update: 24.10.2011
  • Reference number: 857


  • April 2010 - July 2011

    Key Account Manager , SC LAURUL SA

    • Popești-Leordeni, Romania
    • Full time
    • Work domain - Sales: Customer service

    - Establish and maintain rapports with key client accounts (by phone or periodically visits to their offices);
    - Engage clients in various dialogues to understand their business needs;
    - Holding client presentations to increase sales;
    - Supporting new marketing initiatives and come up with ideas to generate new business;
    - Provide support on existing service/products offerings;
    - Maintain positive customer relations and built customer loyalty;
    - Solving occurring problems during the delivery process;
    - Negotiating annual contracts;
    - Collaborating with delivery department to provide the best customer service to our clients;
    - Answering and solving complains;
    - Increased sales by 15% and revenues by 8%;
    - Improved the communication channels in the delivery process;

  • October 2005 - February 2010

    Sales and HR operations manager, MERIDIAN GRUP

    • Popești-Leordeni, Romania
    • Full time
    • Work domain - Sales: Sales

    Growth path:		Sept. ’07 – Feb.’10	Sales and HR operations manager
    			Oct. ’05 – Aug. ’07	Sales manager		 
    - Supervising business office staff;
    - Monitoring and establishing procedures for leave, payroll and human resource actions;
    - Providing human resource assistance for the company including activities related to workers’ recruitment and compensation;
    - Interviewing, hiring, training and evaluating sales staff and other workers;
    - Projecting and tutoring training programs for sales team; 
    - Implementing performance evaluations and ascertaining employees’ compliance with administrative rules and company policies;
    - Overseeing and monitoring departmental budgets and administrative functions;
    - Setting sales target and developing sales strategies;
    - Managing key accounts;
    - Increased sales by 20% and developed a successful business team and work environment;
    - Launched successful employee recognition program;
    - Awarded ”Manager of the year” in 2006 and 2007;

  • January 2001 - September 2005

    Sales supervisor, SC TOP BIROTICA SRL

    • Popești-Leordeni, Romania
    • Full time
    • Work domain - Sales: Sales

    Growth path:		Feb. ’02 – Sept. ’05	Sales supervisor
    Jan. ’01 – Jan. ’02	Sales representative
    - Supervise the activities of assigned sales territories to meet and exceed yearly sub team goal;
    - Assist sales representatives in developing long term and daily territory plans that optimize time and resources;
    - Ensure that all sales representatives achieve the required level of product knowledge necessary to promote assigned titles;
    - Interpret and analyze team sales data to forecast and enhance sales representatives’ productivity;
    - Create and foster a motivational work environment, which encourages professional development, team collaboration and high performance;
    - Cover open territories by making sales calls to generate new business or to close pending business and solicit market feedback;
    - Responsible for management of account assignment activities;
    - Increased sales by 30%;
    - Developed a successful sales team;
    - Appointed by the company to participate in the largest fair of promotional products and office supply in Düsseldorf, Germany to establish contacts with potential suppliers;
    - Invited by one of our biggest supplier to visit their offices in Vienna, Austria (Kores Offices);

  • April 1999 - December 2000

    Customer service, SC PEGASUS COURIER SRL

    • Popești-Leordeni, Romania
    • Full time
    • Work domain - Sales: Customer service

    - Work with customers to ensure that contractual service expectations are exceeded;
    - Work with the support team to ensure service level requirements are exceeded;
    - Captured customers and corporations information accurately;
    - Answering calls in a prompt courteous manner;
    - Escalation and follow-up of cases requiring further action;
    - Project and update the customer’s database (Access);
    - Have managed to bagged best customer satisfaction (no complains during whole period of activity);
    - Capable of handling customers more efficiently;

  • January 1997 - March 1999

    Assistant to executive director, Romanians Architects Union

    • Popești-Leordeni, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    - Greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records;
    - Prepare general correspondences, memorandums, reports, schedules, purchase orders and other materials from marginal notes or verbal instruction;
    - Answer correspondence as directed by supervisor;
    - Maintain appointment calendar, schedule appointments, conferences and meetings;
    - Maintain records and generate appropriate reports;
    - Collect and prepare data for records and reports;
    - Receive, route, sort and process mail;


  • 2007 - 2007

    Postdoctorate, SCHULTZ CONSULTING

    • București, Romania
  • 2003 - 2004

    Postdoctorate, CODECS

    • București, Romania
  • 1992 - 1997

    Bachelor's degree, BUCHAREST UNVIERSITY

    • București, Romania


Driving license
  • B

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