Responsibilities: ▪ Overseeing the implementation, support and inventory control of applications in all languages mentioned above ▪ Offered user support, by assisting and training them for all Cisco, Java, C++ based programs and by troubleshooting any networking or MS Suite issues ▪ Active Directory Management ▪ Evaluated system specifications determining basic requirements, designs, builds, tests, implements, maintaining and enhancing systems for business purposes and goals ▪ Worked closely with management to prioritize business goals and information needs Achievements: ▪ Fast learning curve achieving targets in place from the very first month ▪ Offering support to fellow colleagues following the second moth
Responsibilities: ▪ Handling customer escalating demands over the phone and by email for a large European project with customers from UK, Australia, France, Germany, Sweden, Austria, Poland, Holland, Switzerland and Japan. ▪ Ensuring the clients are handled properly from a compliance and procedural perspective by the consultants for both email and calls ▪ Ensure meeting the monthly, weekly and daily targets for the site overall, agent and team wise. ▪ Daily, Weekly and Monthly KPI Reporting and Analysis ▪ Presentations of work activity ▪ International phone conference active participation ▪ Organizing Team Meetings, following up on results and assuring pro-active feedback ▪ Group brain storming planning and organizing ▪ Active implication in recruiting and training process by: ▪ Creating training materials, overseeing trainers, new hires active teaching, training and development ▪ Assuring further on the future development of the consultants by proper identification of strong points and developing on them. Achievements: ▪ Achieve record results in record time for imposed targets: best quality score the project has ever had, a whole month of 100.00 qualities out of 100.00, by respecting procedures and required behaviours on calls. ▪ Trained three groups of agents in record time due to company needs (training normally lasts 3 weeks and agents were ready within 1 week and half and two weeks) ▪ Achieved 5/7 metric goals within the first month ▪ One agent promoted to Backup Supervisor, and then to Communications and Training Specialist ▪ Exceeded all 7 metrics for more than 3 consecutive months ▪ Learning Curve Experts Award - awarded by client (one of the biggest international Internet, service and content providers in the world) in 2011 - for the best evolution of a new project
Responsibilities: ▪ Journalizing economic activities ▪ Monthly fiscal declarations ▪ Maintenance of records ▪ Book-keeping Achievements: ▪ Because all the documents and papers where according to the legal standards applied in Romania, the control from the Financial Guard the company was a success because the office did not receive any fines.
Responsibilities: ▪ Inform clients both English and Spanish users about their debts ▪ Explain how debts were incurred, when they were due etc ▪ Offer support in order to retain or regain them as customers Achievements: ▪ Top 5 collector 3 months in a row ▪ Exceeded the collected amount target every month ($5000-$7000) ▪ Appointed Senior Agent in less than 6 months
Responsibilities: ▪ Assistance of main front and back office activities
▪ Accounting practice at the following Romanian based companies: o S.C..UZYSM IMPEX SRL o S.C..INTRACORAZ SRL o S.C..HANEX SRL o Building 44 Asocciation o S.C.. S.T.S.D.A. S.R.L. o S.C..S.T.S.P.H. COMPANY S.R.L.