86411

IT Analist Romanian, French, English support for European countries at Autoliv

  • România, Brașov
  • România, Brașov
  • Romania, Brașov
  • Romania, Brașov
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 24.08.2013
  • Numar referinta: 86411

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Spaniola
Avansat
Romana
Nativ
80%
  • Last update: 24.08.2013
  • Reference number: 86411

Experience

  • June 2013 - Present

    IT Analist Romanian, French, English support for European countries, Autoliv

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    
    Responsibilities:
    
    ▪	Overseeing the  implementation, support and inventory control of applications in all languages mentioned above
    ▪	Offered user support, by assisting and training them for all Cisco, Java, C++ based programs and  by  troubleshooting  any networking or MS Suite issues
    ▪	Active Directory Management
    ▪	Evaluated system specifications  determining basic requirements, designs, builds, tests, implements, maintaining and enhancing systems for business purposes and goals
    ▪	Worked closely with management to prioritize business goals and information needs
    
    Achievements:
    ▪	Fast learning curve achieving targets in place from the very first month
    ▪	Offering support to fellow colleagues following the second moth
    
    

  • March 2010 - June 2013

    Team Leader Europe and other countries pertaining project., CGS

    • Brașov, Romania
    • Full time
    • Work domain - Sales: Customer service

    Responsibilities:
    
    ▪	Handling customer escalating demands over the phone and by email for a large European project with customers from UK, Australia, France, Germany, Sweden, Austria, Poland, Holland, Switzerland and Japan.
    ▪	Ensuring the clients are handled properly from a compliance and procedural perspective by the consultants for both email and calls
    ▪	Ensure meeting the monthly, weekly and daily targets for the site overall, agent and team wise. 
    ▪	Daily, Weekly and Monthly  KPI Reporting and Analysis
    ▪	Presentations of work activity
    ▪	International phone conference active participation
    ▪	Organizing Team Meetings, following up on results and assuring pro-active feedback
    ▪	Group brain storming planning and organizing
    ▪	Active implication in recruiting and training process by:
    ▪	Creating training materials, overseeing trainers, new hires active teaching, training and development
    ▪	Assuring further on the future development of the consultants by proper identification of strong points and developing on them.
    
    
    Achievements:
    
    ▪	Achieve record results in record time for imposed targets: best quality score the project has ever had, a whole month of 100.00 qualities out of 100.00, by respecting procedures and required behaviours on calls.
    ▪	Trained three groups of agents in record time due to company needs (training normally lasts 3 weeks and agents were ready within 1 week and half and two weeks)
    ▪	Achieved 5/7 metric goals within the first month
    ▪	One agent promoted to Backup Supervisor, and then to Communications and Training Specialist
    ▪	Exceeded all 7 metrics for more than 3 consecutive months
    ▪	Learning Curve Experts Award - awarded by client (one of the biggest international Internet, service and content providers in the world) in 2011 - for the best evolution of a new project
    

  • September 2008 - February 2010

    Accountant, CAB.MED.INDIVID.DR. STAN MIHAELA, Bucharest (Romania)

    • Brașov, Romania
    • Full time
    • Work domain - Finance: Finance / Accounting

    Responsibilities:
    ▪	Journalizing economic activities
    ▪	Monthly fiscal declarations
    ▪	Maintenance of records
    ▪	Book-keeping
    
    Achievements:
    
    ▪	Because all the documents and papers where according to the legal standards applied in Romania, the control from the Financial Guard the company was a success because the office did not receive any fines.
    

  • July 2007 - August 2008

    Collections Officer, CGS

    • Brașov, Romania
    • Full time
    • Work domain - Sales: Customer service

    Responsibilities:
    ▪	Inform clients both English and Spanish users about their debts
    ▪	Explain how debts were incurred, when they were due etc
    ▪	Offer support in order to retain or regain them as customers
    Achievements:
    ▪	Top 5 collector 3 months in a row
    ▪	Exceeded the collected amount target every month ($5000-$7000)
    ▪	Appointed Senior Agent in less than 6 months
    

  • May 2007 - May 2007

    INTERN, B.R.D.- AG. PANTELIMON, Bucharest (Romania)

    • Brașov, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    Responsibilities:
    ▪	Assistance of main front and back office activities
    

  • April 2002 - September 2006

    Accountant Intern, Multiple

    • Brașov, Romania
    • Full time
    • Work domain - Finance: Finance / Accounting

    ▪	Accounting practice at the following Romanian based companies:
    
    o S.C..UZYSM IMPEX SRL
    o S.C..INTRACORAZ SRL
    o S.C..HANEX SRL
    o Building 44 Asocciation
    o S.C.. S.T.S.D.A. S.R.L.
    o S.C..S.T.S.P.H. COMPANY S.R.L.
    

Education

  • 2006 - 2009

    Bachelor's degree, Academia de Studii Economice

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Spanish
Advanced
Romanian
Native