Quality Analyst and Trainer with German and English at Xerox

  • România, Filiași
  • România, Filiași
  • Romania, Filiași
  • Romania, Filiași
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  • Ultima actualizare: 09.02.2014
  • Numar referinta: 86815


Permis de conducere
  • B

Limbi straine

  • Last update: 09.02.2014
  • Reference number: 86815


  • August 2013 - Present

    Quality Analyst and Trainer with German and English, Xerox

    • Filiași, Romania
    • Full time
    • Work domain - Office jobs: QA (Quality Assurance)

    -Conducting quality performance audits by evaluating worker output and monitoring phone calls. 
    -Reviewing /analyzing data and documentation. 
    -Providing analytical reports and process improvement recommendations.
    -Implementing key process improvement efforts and influencing cross-functional efforts. 
    -Assisting in the development of systematic approaches for assuring high quality services. 
    -Providing feedback based on approved process documentation to improve key activities of the organization. 

  • January 2010 - August 2013

    Marketing Coordinator, BMW Iasi

    • Filiași, Romania
    • Full time
    • Work domain - Marketing: Marketing

    Creating the marketing strategy & developing the communication strategy.
    - Responsible for the corporate identity implementation within the organization.
    - Keeping the relationship between the organization and the local media. 
    -Developing, creating and delivering press releases.
    - Managing all marketing calendar activities within the agreed budget (keep a tight control of marketing budget).
    -Organizing dealer’s events: launching of new cars and the special drive tests sessions.
    -Responsible for the website development and administration.
    -Responsible for daily planning and control activities in line with internal policy and procedures in order to meet the quality standards and agreed deadlines.
    -Keeping a tight relationship with company's agencies (TBWA\Merlin, Initiative) and manage marketing projects.
    -Responsible for the projects' results delivered by the aligned agencies (TBWA\Merlin, Initiative).
    -Checking and improving the activity of the sales force; discover and check all the sources of gaining potential clients.
    -Providing monthly and quarterly management reports information.
    -Establish and maintain a centralized archive of presentations, marketing materials and communications that is accessible to various functional groups internally.
    -Developing a direct marketing strategy – retention and fidelity programs for customers.
     -Analyzing customer data to facilitate selection of target customers for various marketing communications based on events profile suggested.
     -Responsible for After Sales marketing activities (media/ direct mailing campaigns, showroom merchandising, customer survey).
    -Negotiating & finalizing efficient costs for the organization.
    -Coordinate the production and distribution of various communications with outside vendors, such as printers and mail houses, to meet their designated due date.
    -Supporting General Manager in developing the new organizational structure.
    -Assist in financial responsibilities: estimating, billing, reporting and invoicing for marketing fees and expenses, cooperative advertising requests and documentation.
    - Translation of all materials for the team involved in the process.
    - Translation of service documents for colleagues in the service department.

  • February 2008 - January 2010

    Asistent Manager, BMW Iasi

    • Filiași, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    Answer telephones and transfer to appropriate staff member. 
    -Meet and greet clients and visitors. 
    -Write, fill, register various documents.
    -Perform general clerical duties: photocopying, faxing, mailing, and filing. 
    -Sign for and distribute mailings & packages. 
    -Research, price, and purchase office supplies. 
    -Setup and coordinate meetings and conferences. 
    -Collect and maintain PC inventory. 
    -Provide office orientation for new employees. 
    -Setup accommodation and entertainment arrangements for company visitors.
    -Translations of different technical documents for service department and also interpretation duties for company visitors.


  • 2007 - 2009

    Master's degree, Alexandru Ioan Cuza University

    • Filiași, Romania
  • 2003 - 2007

    Bachelor's degree, Alexandru Ioan Cuza University

    • Filiași, Romania


Driving license
  • B

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