-Conducting quality performance audits by evaluating worker output and monitoring phone calls. -Reviewing /analyzing data and documentation. -Providing analytical reports and process improvement recommendations. -Implementing key process improvement efforts and influencing cross-functional efforts. -Assisting in the development of systematic approaches for assuring high quality services. -Providing feedback based on approved process documentation to improve key activities of the organization.
Creating the marketing strategy & developing the communication strategy. - Responsible for the corporate identity implementation within the organization. - Keeping the relationship between the organization and the local media. -Developing, creating and delivering press releases. - Managing all marketing calendar activities within the agreed budget (keep a tight control of marketing budget). -Organizing dealer’s events: launching of new cars and the special drive tests sessions. -Responsible for the website development and administration. -Responsible for daily planning and control activities in line with internal policy and procedures in order to meet the quality standards and agreed deadlines. -Keeping a tight relationship with company's agencies (TBWA\Merlin, Initiative) and manage marketing projects. -Responsible for the projects' results delivered by the aligned agencies (TBWA\Merlin, Initiative). -Checking and improving the activity of the sales force; discover and check all the sources of gaining potential clients. -Providing monthly and quarterly management reports information. -Establish and maintain a centralized archive of presentations, marketing materials and communications that is accessible to various functional groups internally. -Developing a direct marketing strategy – retention and fidelity programs for customers. -Analyzing customer data to facilitate selection of target customers for various marketing communications based on events profile suggested. -Responsible for After Sales marketing activities (media/ direct mailing campaigns, showroom merchandising, customer survey). -Negotiating & finalizing efficient costs for the organization. -Coordinate the production and distribution of various communications with outside vendors, such as printers and mail houses, to meet their designated due date. -Supporting General Manager in developing the new organizational structure. -Assist in financial responsibilities: estimating, billing, reporting and invoicing for marketing fees and expenses, cooperative advertising requests and documentation. - Translation of all materials for the team involved in the process. - Translation of service documents for colleagues in the service department.
Answer telephones and transfer to appropriate staff member. -Meet and greet clients and visitors. -Write, fill, register various documents. -Perform general clerical duties: photocopying, faxing, mailing, and filing. -Sign for and distribute mailings & packages. -Research, price, and purchase office supplies. -Setup and coordinate meetings and conferences. -Collect and maintain PC inventory. -Provide office orientation for new employees. -Setup accommodation and entertainment arrangements for company visitors. -Translations of different technical documents for service department and also interpretation duties for company visitors.