• • Liaise with clients, account managers, project managers, and internal finance staff to ensure we have accurate information about our clients and their invoicing and accounts processes; • Develop and maintain relationships with the accounts staff at our client companies • Check that our clients have received their invoices and establish payment dates • Chase upcoming and overdue payments • Implement our credit policy across all clients and projects • Clear client/invoice details with Finance Assistant, Account Managers and Project Managers • Report to Finance Manager about overdue invoices • Carry out billing, collection and reporting activities according to specific deadlines • Perform account reconciliations • Monitor customer account details for non-payments, delayed payments and other irregularities • Research and resolve payment discrepancies
Creating purchase orders in SAP for hardware, software or services which the end customer needs • Daily communication with the Front Office team for troubleshooting, tasks and order processing • Providing support for troubleshooting, discrepancies in invoices • Placing orders in SAP, tracing, changing or cancelling certain orders/controls based on customer requirements • Sending orders to suppliers, and making sure to receive confirmation from their side • Opening tickets to departments in charge of setting / defining materials in the system, in order to ensure the continuity and smooth going of the ordering process • Generating reports from SAP, needed to verify certain information • Telephone conference with clients on a weekly basis in order to adapt to clients’ needs, requirements, and establish any necessary changes in the work process
• Offering the highest quality of service to every and all guests of the Resort, also promoting the services of the Resort to guests in general, especially to those who were there for the first time. • Process guest arrivals and departures, including all necessary payments • Handle & coordinate room assignments and pre-arrivals • Handle guests' concerns • Offer referral for services and handle requests for information • Handle and store luggage • Assist with the check-in and check-out of groups and tours • Assist other departments as required
• Offering complete and correct information to customers regarding Orange products and services, also promoting new services as they launched; • Promoted and sold Orange products and cervices through incoming and/or outgoing calls; • Offered solutions and processed all necessary changes to customer profiles and settings according to internal procedures and work instructions; • Registered and handled or forwarded (when necessary) client requests and complaints, though specific tools; - Extensive training on Communication, Complaint Handling, Customer Relations, Verbal and non-verbal language.