I managed telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards for all the 5 hotels of the Santorini Resorts Group; produced quotations and written confirmations to all clients; charged payments ( no show/ late cancellations where appropriate also); liaison with travel agencies (according to the contracts’ agreements); organized transfers to/from the airport/ port; handled any requests from our guests and monitored customer satisfaction regularly and finding ways to improve it.
A home based job. My main responsibilities included: Recruiting – customer service, sales, IT, etc. as the need arises for all regions; Training Material development – developing training materials for new hires and existing company employees; Training of new hires and existing employees (as needed); Customer Support; Managing Emails (Daily activities); Weekly/Monthly Reports – as needed; Appointment setting; Company special projects, Research projects.
Content manager for www.coachingandsuccess.com: I was in charge with the translation/ interpretation from French into English of the www.marketingforcoach.com website. My daily activities included online promotion of the website (social media and SEO), articles writing for the www.coachingandsuccess.com blog. Content manager for www.leonardmazilu.ro: in charge with content writing and translation from Romanian to English; articles writing and posting on blog (in Romanian and English).
I was delegated with the Constanta office start-up, to make sure that the office runs smoothly from day one. Therefore, I was the liaison with all the suppliers and service providers. I also assisted the CEO with organizing the daily activity, schedule meetings, travel planning, contract service providers, business planning, reports and presentations editing, documents translations, other administrative duties as required.
I was in charge with setting up the office for almost 80 people, suppliers' selection - from stationery to landscape. -Office manager duties, organizing daily activity within the office, organizing GM's agenda, travel arrangements, meetings, event planning (active part in the official launch of TiriacAuto Constanta), client relations, documents translations, HR (recruiting & personnel files), daily, weekly and monthly activity reports (sales, after sales, HR),protocol and stationery procurement, services providers search and contracting, other services required by the management.
My main responsibilities were to organize daily activity within the office - regular secretarial tasks; greeting visitors, handling correspondence/ emails/phone calls; client service; providers and client relationship; edit daily, weekly, monthly reports; protocol activities
My responsibilities included organization of daily agenda of the CEO, helping the CEO to relocate in Bucharest, schedule trips and meetings, performance of office activity (mailing, telephones; suppliers’ orders); protocol activities; translation of incoming and outgoing documents into/from English.
As assistant manager I had to carry out every day desk duties, such as client relations, billing, planning, organizing events and perform daily activity within the office. My responsibilities included also closing general insurances and expansion of the client portfolio, client service, contracts follow-up.
My main responsibility was to reach the set target and increase the number of clients for general insurances.
I was the client relations representative, marketing and PR strategy coordinator, editor of promotional materials, articles, manuals on using the system, web editor.
I was editor for daily articles, interviews for the daily newspaper "Cuget Liber"; coordinator for a summer newspaper, "Litoral" and a youth magazine, "Adolescentul"(from editing to printing); coordinator of daily activity and of a young team of journalists; Events planner- organizing "Cuget Liber Days" annual event; assistant of the general manager of "Litoral" and "Adolescentul".