Manage the resort operations during the rebranding process to Radisson Ensure standards are being implemented as per company policies Develop short and long term financial objectives consistent with the Company's mission statement Execute sales, marketing and operational activities, producing results that meet or exceed the hotel's business plan Develop hotel budget and analyze reports to recognize opportunities which would improve bottom line performance Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures Establish and maintain applicable preventive maintenance programs to protect the physical assets of the hotel Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration and compliance with established labor regulations
Business Plan development for 2013 Business Strategic Leader of the property responsible for all aspects of the operations, growth of revenue and profit margins, guest and employee satisfaction, financial performance including cost control, ensures property management team is accountable for strategy execution and guides their individual professional development Oversee entire hotel operations including Rooms, Food and Beverage with busy Events area staffing, department performance, quality management, policies and procedures Act as a key driver of operating income ensuring efficient processes, strong customer service, management staff development and continuous follow-through on new initiatives Overview monthly plans with department heads and set up new strategies Review company's process and procedures for Safety, Procurement, Cost Control, Accounting, HR Ensure the business operates at the highest level of efficiency and effectiveness meeting agreed KPIs Analyze market trends and set up sales and marketing strategies together with Sales and Marketing Managers
Manages operations ensuring property policies and procedures are followed Drive initiatives in the management team that contribute to long-term operational excellence Analyze processes and propose changes to improve efficiency and productivity P&L Responsibility; Forecasts and Budgets development and analysis Staff management including, hiring, payroll, trainings, couching, disciplinary actions Evaluate contracts of outsources services Providing consulting services on matters related to tax, insurance, business structure and growth Provides excellent customer service by being available for all guests and monitors guest feed-back
Managed Front of the House Operations with 4 managers and 6 supervisors under direct supervision; 47 team members department Budgeting and forecasting responsibility for Rooms Division Managed renovation project and handover for guest rooms for a period of 3 years: approx. US$ mil 4 Increased standard audit results from 82% to 91% by continuously training and monitoring team performance Meet and assist VIP guests, ensure guest satisfaction is a top priority for all staff Improved personnel productivity to achieve optimal cost-savings whilst maintaining quality of services Planned and monitored PMS implementation (Opera) –system configuration, testing and post-implementation support analysis Oversee group business ensuring all details are followed through and groups are handled in an efficient and professional manner Managed all guest communication channels: In-house TV, Rooms Directory, Website, Welcome Package, collaterals, etc. Co-ordinated Site Inspections and build relationship with Major Travel Industry Agents
PRE-OPENING Managed pre-opening phase: systems implementation, equipment purchases, standards operating procedures development Recruited, trained and developed a team of 23 professionals Staff recruitment, training and couching OPERATIONS MANAGEMENT Ensures day-to-day operations run smoothly, check standards and compliance to procedures Prepare, revise and submit reports in regards to KPI's Budget and P&L development and control for the department Ensures safety regulations are adhered to Staff Payroll and benefits management, check and monitor staff attendance, overtime Ensures a key control system is in place for all processes SALES AND MARKETING Developed and monitored the revenue and costs forecasts Promotions and special offers development Review customer feed-back and ensure customer satisfaction goals are met
Established partnership with 4 major integration partners such as Microsoft, IBM, etc. Directed sales and marketing operations within the high-tech sector. Responsible for conducting thorough analysis of consumer survey data and devising successful marketing strategies based on survey results. Executed direct and channel partner sales models for advanced software application Developed marketing strategies and promotional materials Served as product representative to the press, at trade shows, and at major media events Developed and controlled marketing budgets Organized the company participation to local and national IT fairs and trade shows like BIROTICA ’97, CERF ‘98, CERF ’99, InfoEX 99, ROCS 99, CERF 2000, MS Industry Solutions Day 2000.