91216

General Manager la Radisson Grenada Beach Resort

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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Traduceri ale CV-ului
55%
  • Ultima actualizare: 06.05.2015
  • Numar referinta: 91216

Experienta

  • martie 2014 - martie 2015

    General Manager, Radisson Grenada Beach Resort

    • Grenada, Global
    • Full time
    • Domeniu - Servicii: Hoteluri

    Manage the resort operations during the rebranding process to Radisson
    Ensure standards are being implemented as per company policies
    Develop short and long term financial objectives consistent with the Company's mission statement
    Execute sales, marketing and operational activities, producing results that meet or exceed the hotel's business plan
    Develop hotel budget and analyze reports to recognize opportunities which would improve bottom line performance
    Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
    Establish and maintain applicable preventive maintenance programs to protect the physical  assets  of the hotel
    Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration and compliance with established labor regulations

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Avansat
Italiana
Avansat
Germana
Incepator
Spaniola
Mediu
Romana
Nativ
80%
  • Last update: 06.05.2015
  • Reference number: 91216

Experience

  • August 2011 - April 2013

    Director General, Swiss Diamond Hotel

    • București, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    Business Plan development for 2013
    
    Business Strategic Leader of the property responsible for all aspects of the operations, growth of revenue and profit margins, guest and employee satisfaction, financial performance including cost control, ensures property management team is accountable for strategy execution and guides their individual professional development
    
    Oversee entire hotel operations including Rooms, Food and Beverage with busy Events area
    staffing, department performance, quality management, policies and procedures
    
    Act as a key driver of operating income ensuring efficient processes, strong customer service, management staff development and continuous follow-through on new initiatives
    
    Overview monthly plans with department heads and set up new strategies
    
    Review company's process and procedures for Safety, Procurement, Cost Control, Accounting, HR
    Ensure the business operates at the highest level of efficiency and effectiveness meeting agreed KPIs 
    
    Analyze market trends and set up sales and marketing strategies together with Sales and Marketing Managers
    

  • November 2009 - August 2011

    Operations Manager, Canouan Resort, part of Leading Hotels of the World

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Manages operations ensuring property policies and procedures are followed 
    Drive initiatives in the management team that contribute to long-term operational excellence
    Analyze processes and propose changes to improve efficiency and productivity
    P&L Responsibility; Forecasts and Budgets development and analysis
    Staff management including, hiring, payroll, trainings, couching, disciplinary actions
    Evaluate contracts of outsources services
    Providing consulting services on matters related to tax, insurance, business structure and growth
    Provides excellent customer service by being available for all guests and monitors guest feed-back
    

  • September 2006 - November 2009

    Front Office Manager, Raffles Resort -part of Raffles Hotels Group

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Managed Front of the House Operations with 4 managers and 6 supervisors under direct 
    supervision; 47 team members department
    Budgeting and forecasting responsibility for Rooms Division
    Managed renovation project and handover for guest rooms for a period of 3 years: approx. US$ mil 4 
    Increased standard audit results from 82% to 91% by continuously training and monitoring team performance
    Meet and assist VIP guests, ensure guest satisfaction is a top priority for all staff
    Improved personnel productivity to achieve optimal cost-savings whilst maintaining quality of services
    Planned and monitored PMS implementation (Opera) –system configuration, testing and post-implementation support analysis
    Oversee group business ensuring all details are followed through and groups are handled in an efficient and professional manner
    Managed all guest communication channels: In-house TV, Rooms Directory, Website, Welcome Package, collaterals, etc.
    Co-ordinated Site Inspections and build relationship with Major Travel Industry Agents
    

  • September 2000 - September 2006

    Guest Relations Manager, JW Marriott Grand Hotel, Bucharest

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    PRE-OPENING
    Managed pre-opening phase: systems implementation, equipment purchases, standards operating procedures development
    Recruited, trained and developed a team of 23 professionals
    Staff recruitment, training and couching
    
    OPERATIONS MANAGEMENT
    Ensures day-to-day operations run smoothly, check standards and compliance to procedures
    Prepare, revise and submit reports in regards to KPI's
    Budget and P&L development and control for the department
    Ensures safety regulations are adhered to
    Staff Payroll and benefits management, check and monitor staff attendance, overtime
    Ensures a key control system is in place for all processes 
    
    SALES AND MARKETING
    Developed and monitored the revenue and costs forecasts
    Promotions and special offers development
    Review customer feed-back and ensure customer satisfaction goals are met
    

  • May 1997 - September 2000

    PR and Sales Coordinator, BIT Software SRL

    • București, Romania
    • Full time
    • Work domain - Sales: IT

    Established partnership with 4 major integration partners such as Microsoft, IBM, etc.
    Directed sales and marketing operations within the high-tech sector. Responsible for conducting thorough analysis of consumer survey data and devising successful marketing strategies based on survey results. 
    Executed direct and channel partner sales models for advanced software application
    Developed marketing strategies and promotional materials
    Served as product representative to the press, at trade shows, and at major media events
    Developed and controlled marketing budgets
    Organized the company participation to local and national IT fairs and trade shows like BIROTICA ’97, CERF ‘98, CERF ’99, InfoEX 99, ROCS 99, CERF 2000, MS Industry Solutions Day 2000.
    

Education

  • 2003 - 2005

    Master's degree, BSM cu HEC Montreal

    • București, Romania
  • 1992 - 1996

    Bachelor's degree, Babes-Bolyai University

    • Cluj Napoca, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Advanced
Italian
Advanced
German
Beginner
Spanish
Intermediate
Romanian
Native