Utilizarea calitatilor si abilitatilor intr-o companie cu aspiratii inalte si dezvoltare rapida.
ATITUDINE POZITIVA , SPIRIT DE ECHIPA, CREATIVITATE , ORDINE, FLEXIBILITATE, ENERGIE, STABILITATE, RIGUROZITATE
Brevet in Turism
Participari in concursuri de joking
Sunt conformist, capabil să duc la bun sfîrşit ceea ce am început să dau rezolvari logice unor probleme practice. Sunt conştiincios, responsabil, meticulos, capabil in a ma adapta unei vieţi simple şi stricte cu respectarea instrucţiunile primite.
Telul primordial este de a fi fericit alaturi de familia mea si persoanele dragi mie.
Cu siguranta pot mentiona ca acest job poate fii numai acela in care voi putea interactiona cu foarte multi oameni pe parcursul unei zile.
Atingerea unei poziti la nivel inalt in cadrul unei companii, dar pozitia unui executive.
Cert in echipa.
Nu ma gandesc la asa ceva.
Sunt dispus a le discuta la un eventual interviu.
Salariul pe care economia il poate oferii in functie de industrie, cerinte si realiari
Da pot lucra dar prefer sa nu am asemenea situatii.
Devil in the White City- Erik Larson
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Handles complaints, settling disputes, and resolving grievances and conflicts. Check room availability and sensitively manage overbooking situations Ensure the cleanliness/neatness of the hotel including back of house areas by monitoring night cleaning activities. Ensure that the night audit responsibilities are completed in line with standards and procedures Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations. Runs Front Desk shifts whenever necessary.
To assist guests efficiently, courteously and professionally with high level of product knowledge of the hotel and local area. Highest standard of hospitality and welcoming the guest, taking ownership of ensuring great first impression through flexible check in - check out operation, smoothly encouraging the guest to return. Insure the guest memorable stay through learn the guest preferences and record it, determine the guest needs , offer information and service relevant to each guest’s specific needs and purpose for travel, anticipate my guest needs and being prepared. Guest comments, orders and even complains to be taken very seriously. Powerful follow up is a must. As frontage guest contact Guest service officers are empowered to take necessary actions needed to ensure the guest satisfaction, to take into consideration the hotel policy, brand standard, and the action plan on process. Full cashiering tasks, handling cash of different common currency, covering guest stay – Following up payment, City ledgers, pre- Authorization, offline, sale swipe. Accuracy posting charges of different areas on guest bills and system. Having ownership of handling complains and solving problems of guest from different cultures and nationalities with different points of view. Handle all guest’s requests and complaints and following up for them.
check-in for our guests; rooms distribution; guests registration;presenting the tariffs; opening the account and establish the arrangements for payment shift handover; Cash = „X“ "Z" Report; check wake-up calls; night audit; report for restaurant and housekeeping departament send daily report for General Manager
- check-in the guests in the rooms; room distribution; guests registration; opening the account and establish the arrangements for payment; solveing the reclamations and the applications; filling the reception specific papers; communication with the other departments;takeing care off all the check- out documents; take care of the coresspondence and all the mail that the hotel was receveing; preparing the clients arrival ( as the reservations was made)
-collect payment for transportation and accommodations from customer. -converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. -compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. -provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.