9180

Guest Engagement Executive at Emaar Hospitality

  • România
  • România
  • Romania
  • Romania
Deblocheaza date contact
Traduceri ale CV-ului
50%
  • Ultima actualizare: 05.05.2015
  • Numar referinta: 9180

Obiectiv profesional

Utilizarea calitatilor si abilitatilor intr-o companie cu aspiratii inalte si dezvoltare rapida.

  • Strainatate, Strainatate, Strainatate
  • Full time
  • Salariul dorit1500 €
  • Domeniile urmariteIt Telecom Telecomunicatii, Servicii Turism, Vanzari Vanzari
  • Disponibilitate deplasare in interes de serviciuPana la 100% din program
  • Disponibilitate relocareIn tara si in strainatate

Aptitudini

Permis de conducere
  • B
  • Capacitate de a munci in echipa
  • Adaptare rapida la un grup nou

ATITUDINE POZITIVA , SPIRIT DE ECHIPA,  CREATIVITATE , ORDINE,  FLEXIBILITATE, ENERGIE, STABILITATE, RIGUROZITATE

Limbi straine

Engleza
Avansat
Italiana
Incepator
Romana
Nativ

Distinctii

Certificari
Brevet in Turism
Hobby
Participari in concursuri de joking

Pre-interviu

Cum ti-ai descrie personalitatea?

Sunt conformist, capabil să duc la bun sfîrşit ceea ce am început să dau rezolvari logice unor probleme practice. Sunt conştiincios, responsabil, meticulos, capabil in a ma adapta unei vieţi simple şi stricte cu respectarea instrucţiunile primite.

Care sunt telurile tale in viata?

Telul primordial este de a fi fericit alaturi de familia mea si persoanele dragi mie.

Descrie jobul ideal pentru tine.

Cu siguranta pot mentiona ca acest job poate fii numai acela in care voi putea interactiona cu foarte multi oameni pe parcursul unei zile.

Care sunt scopurile pe care ti le-ai stabilit in cariera ta?

Atingerea unei poziti la nivel inalt in cadrul unei companii, dar pozitia unui executive.

Esti mai motivat lucrand in echipa sau in mod individual?

Cert in echipa.

Ce job ti-ar place sa ai peste 5 ani?

Nu ma gandesc la asa ceva.

La actualul sau fostul loc de munca, care au fost/sunt cele mai importante 5 realizari?

Sunt dispus a le discuta la un eventual interviu.

Ce fel de salariu meriti?

Salariul pe care economia il poate oferii in functie de industrie, cerinte si realiari

Poti lucra dupa termene limita, sub presiune, etc?

Da pot lucra dar prefer sa nu am asemenea situatii.

Care a fost ultima carte pe care ai citit-o?

Devil in the White City- Erik Larson

90%
  • Last update: 05.05.2015
  • Reference number: 9180

Career goals


                            

  • Strainatate, Strainatate, Strainatate
  • Full time
  • Salary wanted1500 €
  • Wanted work domainsIt Telecom Telecommunications, Services Tourism, Sales Sales
  • Availability for work related travelUp to 100% of the schedule
  • Willing to relocateIn the country and abroad

Experience

  • March 2013 - Present

    Guest Engagement Executive, Emaar Hospitality

    • «Alt oraș», Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    To assist guests efficiently, courteously and professionally with high level of product knowledge of the hotel and local area.
    
    Highest standard of hospitality and welcoming the guest, taking ownership of ensuring great first impression through flexible check in - check out operation, smoothly encouraging the guest to return.
     
    Insure the guest memorable stay through learn the guest preferences and record it, determine the guest needs , offer information and service relevant to each guest’s specific needs and purpose for travel, anticipate my guest needs and being prepared.  Guest comments, orders and even complains to be taken very seriously. Powerful follow up is a must. 
    As frontage guest contact Guest service officers are empowered to take necessary actions needed to ensure the guest satisfaction, to take into consideration the hotel policy, brand standard, and the action plan on process.
    Full cashiering tasks, handling cash of different common currency, covering guest stay – Following up payment, City ledgers, pre- Authorization, offline, sale swipe.
    Accuracy posting charges of different areas on guest bills and system. 
    
    Having ownership of handling complains and solving problems of guest from different cultures and nationalities with different points of view.
    Handle all guest’s requests and complaints and following up for them.
    

  • March 2012 - October 2012

    Receptionist, Europa Royal Group

    • «Alt oraș», Romania
    • Full time
    • Work domain - Services: Tourism

    check-in for our guests;  rooms distribution; guests registration;presenting the tariffs; opening the account and establish the arrangements for payment  
    shift handover; Cash = „X“ "Z" Report; check wake-up calls; night audit; report for restaurant and housekeeping departament
    send daily report for General Manager
    

  • February 2010 - March 2012

    Receptionist, Bucharest Confort Suites Relax

    • «Alt oraș», Romania
    • Full time
    • Work domain - Services: Tourism

    -  check-in the guests in the rooms; room distribution; guests registration; opening the account and establish the arrangements for payment; 
    solveing the reclamations and the applications; filling the reception specific papers; communication with the other departments;takeing  care off all the check- out documents; take care of the coresspondence and all the mail that the hotel was  receveing;
    preparing the  clients arrival ( as the reservations was made)
    

  • June 2009 - November 2009

    Travel Agent, DionisosTravel

    • «Alt oraș», Romania
    • Full time
    • Work domain - Services: Tourism

    -collect payment for transportation and accommodations from customer.
    -converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
    -compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
    -provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
    

Education

  • 2012 - 2012

    Postdoctorate, Ministry of Tourism from Romania

    • București, Romania
  • 2009 - 2012

    Master's degree, Academic Economy

    • București, Romania
  • 2006 - 2009

    Bachelor's degree, University Româno-Americană

    • București, Romania
  • 2002 - 2006

    Highschool, Ion Heliade Radulescu

    • Târgoviște, Romania

Skills

Driving license
  • B
  • Communication skills
  • Ability to work in team
  • Interpersonal skills

Foreign languages

English
Advanced
Italian
Beginner
Romanian
Native