Excellent knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Strong ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. Excellent communication skills and ability to perform for people and deal directly with the public. Able to develop constructive and cooperative working relationships with others, and maintain them over time.