93618

Customer Care Representative at Henkel Romania SRL

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 16.10.2013
  • Numar referinta: 93618

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Mediu
Franceza
Mediu
Romana
Nativ
80%
  • Last update: 16.10.2013
  • Reference number: 93618

Experience

  • October 2008 - March 2013

    Customer Care Representative, Henkel Romania SRL

    • București, Romania
    • Full time
    • Work domain - Technicians: Workers

    •	Load new orders and action amendments to meet customers’ requirements. Customer/factory liason- dealing with progress enquiries, maintenance of order backlog;
    •	 Keep close contact with the customer’s purchasing office to meet and exceed service level expectations;
    •	Interact  with the customers to provide and process  information  in  response  to inquiries, concerns and requests about their orders;
    •	Overwiew EDI transactions and check that order entries and change orders are successfully supported;
    •	Manage the  consignment stock  for  the main automotive customers according  to consignment contract and sales agreement;
    •	 Keep closely in contact with other Henkel offices in Europe or US to ensure efficient communication and successful teamwork;
    •	Run, review and distribute periodic reports as requested ; 
    •	Keep Customer Database updated;
    •	Secured that all forecasts, data reports, market analysis are delivered  on a timely and accurate manner, to line manager ;
    •	Supervising the related activities as: invoicing, service level, transport cost, managing of expired stock, accounts receivables;
    

Education

  • 2009 - 2011

    Master's degree, Ase Bucuresti

    • București, Romania

Skills

Driving license
  • B

Foreign languages

English
Intermediate
French
Intermediate
Romanian
Native