94319

German Speaking Advisor at Infosys, Brno

  • România, București
  • România, București
  • Romania, București
  • Romania, București
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 05.11.2013
  • Numar referinta: 94319

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Mediu
Germana
Avansat
Spaniola
Incepator
Romana
Nativ
75%
  • Last update: 05.11.2013
  • Reference number: 94319

Experience

  • November 2012 - October 2013

    German Speaking Advisor, Infosys, Brno

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    - provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers onto contact management system and follow escalation procedures to resolve problems or issues;
    - achive call center metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy;
    - demonstrate a high level of customer service when helping a customer, adjust approach to accomomodate all levels of customer experience and show empathy for the customer at all times;
    - educate customer on support options, and the steps being taken to resolve their issue, including online tutorials, in- store programs and help applications built into the programs;
    - communicate positively with team members, customers, and other partners.

  • May 2012 - November 2012

    Assistant Manager, SC MAXIM SRL, Bucharest

    • București, Romania
    • Full time
    • Work domain - Technicians: Workers

    -activity of secretariat;
    - translations in German, English;
    - communicative interface with business abroad partners/Germany, Austria, Switzerland;
    - evidence and tracking to implementing the decisions of the Director General.

  • September 2008 - March 2012

    Accounts Payable with German, GENPACT ROMANIA, Bucharest

    • București, Romania
    • Full time
    • Work domain - Finance: Finance / Accounting

    - posting of the invoices and credit notes after the approval in SAP;
    - payment proposal once a week;
    - quickly answering to the customers e-mails;
    - talking on the phone to the suppliers about unpaid invoices and wrong payments;
    - month-end close;
    - checking of situations of the most important account once a week;
    - helping the new colleagues to understand the process

Education

  • 2004 - 2008

    Bachelor's degree, University of Craiova

    • Craiova, Romania
  • 2006 - 2007

    Postdoctorate, University of Bielefeld

    • Dej, Romania

Skills

Driving license
  • B

Foreign languages

English
Intermediate
German
Advanced
Spanish
Beginner
Romanian
Native