94892

Sales Consultant at iContact 360 Global SRL

  • România, Brașov
  • România, Brașov
  • Romania, Brașov
  • Romania, Brașov
Deblocheaza date contact
Traduceri ale CV-ului
25%
  • Ultima actualizare: 07.11.2013
  • Numar referinta: 94892

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Avansat
Spaniola
Avansat
Olandeza
Incepator
Romana
Nativ
75%
  • Last update: 07.11.2013
  • Reference number: 94892

Experience

  • May 2013 - November 2013

    Sales Consultant, iContact 360 Global SRL

    • Brașov, Romania
    • Full time
    • Work domain - Sales: Customer service

    Sales Consultant – Sales Department – Hotel.info -
    
    - During the time I contacted the hotel managers from Latina America and Spain in order to present to them a business proposal that allowed them to increase the number of clients from across Europe, the reservations platform being a German one 
    - We offered them assistance by phone and email
    - As a team we had to create different scripts to use that will ensure our success after the interaction with the customer
    - We also managed as a team the development of the emails templates that were sent out to the customers
    - Another project that I handled was a pilot project for customers worldwide , called Telgo SmartNumbers
    - During this project I had to contact customers worldwide in order to present to them a business tool, a virtual phone number, which allows them to create a PBX or an IVR system, mainly to be available to their clients during hours they have set up
    - The languages that I got in touch with the clients were French, Spanish and English
    
    Achievements:
    - I helped increasing the team's performances 
    - I helped developing the work procedures of the team
    - I designed an universal coaching form

  • August 2012 - May 2013

    Quality Assurance Specialist & Coach, CGS Romania

    • Brașov, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    Coaching & QA (Quality Assurance)
    - Supervised and evaluated the quality of the service provided – technical support- for USA 
    and Latin America customers
    - Provided individual feedback sessions with agents; feedback includes face to face 
    meetings, e-mail communication, or real time monitoring for both English and Spanish 
    departments
    - The feedback consists in following the call procedure, solution path for the 
    troubleshooting steps, track agent behavior, attitude and level of energy during the 
    interaction with the customer, client experience/satisfaction and how this will impact the 
    department and the company itself
    - Kept direct contact with the team leaders and upper management
    - Sent reports periodically regarding the progress of every agent or team’s performance to 
    the team leads and the project manager 
    - Analyzed, tracked and evaluated every agent to make sure that the service provided by us, will 
    be a qualitative one and the customers are pleased with it
    - Attended weekly call conferences with the other departments on the same project in order to 
    be calibrated and follow the same procedure, also this gives us a perspective on the target 
    market and it’s evolution
    - During last 8 months I have been a Team Leader for the Spanish Tech department and I 
    managed to get high score cards during this period of time
    
    Achievements:
    - During the time in which I have been a Quality Assurance Manager for the Spanish Tech department I managed to get high score cards during this period of time
    - I contributed to the development of the department and project 
    - I managed a team of 13 people in average
    
    Recommendation:
    Bucur Bogdan ( Project Manager) – 0724/256865

  • February 2010 - December 2010

    Customer service representative Spanish Technical Department, CGS Romania

    • Brașov, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    - Took calls as a technical agent for AOL Spanish department - helped members from Latin America with their technical issues, while meeting the customer satisfaction target, average handle time, tools usage and also a sales pitch at the end of the interaction
    - I handled the adherence item for all the employees from the Spanish Technical Department
    
    Achievements:
    - Had excellent score cards during the time in which I handled this position and I was promoted as Senior Agent position, which helped increasing the team's performances
    
    Recommendation:
    Ms Serban Alexandra – Team leader- 0744482406

  • August 2009 - February 2010

    Customer Service Representative English Technical Department, CGS Romania

    • Brașov, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    - Took calls as a technical agent for AOL Spanish department - helped members from U.S.A. with their technical issues, while meeting the customer satisfaction target, average handle time, tools usage and also a sales pitch at the end of the interaction
    
    Achievements:
    - Had excellent score cards during the time in which I handled this position, which helped increasing the team's performances
    
    Recommendation:
    Mr Bucur Ovidiu – Team leader- 0726994988

  • October 2006 - April 2009

    Trainer, McDonald's Romania

    • Brașov, Romania
    • Full time
    • Work domain - Sales: Retail / Trade

    - Managed a team of 10 people 
    - Coordinated on the floor activity
    - Evaluated employees
    - Stayed in direct contact with my supervisors regarding solving the potential issues or providing extra training to an employee
    - Trained employees in order to provide the best products and service to our customers
    - Supported feedback and informational meetings
    - Experience and hospitality in customer relations 
    - Client orientated attitude
    
    Achievements:
    - I managed a team of 10 employees 
    - I contributed to the increase of sales in the company 
    - I contributed to the promise of McDonald's brand by offering quality services
    
    Recommendation:
    Dl. Olaeru Radu, Assistant Manager restaurant Postavarul Brasov - 

Education

  • 2006 - 2012

    Bachelor's degree, Universitatea "Transilvania"

    • Brașov, Romania
  • 2011 - 2011

    Postdoctorate, Camera de Comert si Industrie

    • Brașov, Romania
  • 2009 - 2009

    Postdoctorate, Camera de Comert si Industrie

    • Brașov, Romania
  • 2002 - 2006

    Highschool, Colegiul National "Andrei Saguna"

    • Brașov, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Advanced
Spanish
Advanced
Dutch
Beginner
Romanian
Native