Establish and maintain cooperative relationships with consumers, employees, and public interest groups. Maintaining good relations with a constant network of sales agents and management Capitol (Regional Sales) • Provide support to the products in terms of information (technical) • Provide troubleshooting support for sales generated from work (errors, flow etc.) • response to requests from the network according to established procedures and limits of competence • Preparation of reports for sales, individual, following their request via email and sending in a shortest time possible. • Handling requests in a pro-active with or without supervision, if necessary • small telephone campaigns stretching with predetermined topics and based on clearly defined instructions • reporting on request for various information network needed to improve work flow and other procedures; • Maintain updated database of electronic and physical agents • Report any deficiencies, problems and adverse situations in the network, as well as current activity • Preparation of statements of work for training Capitol Region (present, feedback, programming courses and other visits)
Performing operations-specific modification / update static data; -Open current accounts for customers by protocol / framework contract; -Making claims processing operations and contracts / agreements for cards and related services; -Open/Inregistration new customers; -Performing operations, monitoring and reporting for current activities department; -Parameterization facilities offered retail customers as a result of the protocols signed the bank with various business partners or at the request of the territorial units; -Making corrections-related products liability; -Perform operations management and archiving documents according to existing procedures; -Preparation of monthly payments for pensioners files MAPN / MIRA; -Reporting the current activity of the department; -Make-up operations.
Verification and analysis of documents presented by customers requesting credit products; -Check database for both the applicant and for co-payers; -Obtaining information about employer businesses of applicant/ co-payers by accessing the website of the Ministry of Finance; -Obtaining information about employer businesses applicant/ co-payers by accessing the website of the Ministry of Justice National Trade Register Office; -In case of doubt on the employer / applicant / co-payers / co-payers will be takentelephone with the employer in order to eliminate blurring CRB-verification of all new customers or for which there is, in the month when the client requests Bank loan product type, global risk information sent by the NBR; -Analysis of the accuracy of archive records on evaluation of the CRB approval product requested by the client and identifying its elements; -Checking the legal issues with legal counsel guarantees, information analysis obtained, client contact; -Preparing credit documentation; -Submission of the proposal for approval / rejection of credit application complex
-Dealing with reservations and cancellations by phone, e-mail, letter, fax or in person -Checking guests in, allocating rooms and handing out keys -Checking guests out, preparing bills and taking payment -Handling foreign exchange -Taking and passing on messages -Dealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage -Answering questions about facilities in the hotel and the surrounding area -Dealing with complaints or problems
-Receiving and recording issues raised about the functioning of Internet / Data / Telephony from UPC customers; -Provide telephone technical assistance necessary to remedy the damages claimed or delegation problem solving teams to service / installation CATV / Internet or network administrators; -Tracking and recording delegated problem solving to solve them; -Informing customers of the progress of resolving issues raised; - Selling UPC telephone service