Customer Care Specialist at Vienna Insurance Group

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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Traduceri ale CV-ului
  • Ultima actualizare: 01.09.2011
  • Numar referinta: 9658


Permis de conducere
  • B

Limbi straine

  • Last update: 01.09.2011
  • Reference number: 9658


  • June 2011 - Present

    Customer Care Specialist, Vienna Insurance Group

    • București, Romania
    • Full time
    • Work domain - Finance: Consulting,Management

    Establish and maintain cooperative relationships with  consumers, employees, and public interest groups.
    Maintaining good relations with a constant network of sales agents and management Capitol
    (Regional Sales)
    • Provide support to the products in terms of information (technical)
    • Provide troubleshooting support for sales generated from work (errors, flow etc.)
    • response to requests from the network according to established procedures and limits of
    • Preparation of reports for sales, individual, following their request via email and sending in a shortest
    time possible.
    • Handling requests in a pro-active with or without supervision, if necessary
    • small telephone campaigns stretching with predetermined topics and based on clearly defined
    • reporting on request for various information network needed to improve work flow and other
    • Maintain updated database of electronic and physical agents
    • Report any deficiencies, problems and adverse situations in the network, as well as current activity
    • Preparation of statements of work for training Capitol Region (present, feedback, programming
    courses and other visits)

  • July 2009 - June 2011

    Retail Operations Manager, Romanian Commercial Bank

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    Performing operations-specific modification / update static data;
    -Open current accounts for customers by protocol / framework contract;
    -Making claims processing operations and contracts / agreements for cards and related services;
    -Open/Inregistration new customers;
    -Performing operations, monitoring and reporting for current activities
    -Parameterization facilities offered retail customers as a result of the protocols signed the bank with
    various business partners or at the request of the territorial units;
    -Making corrections-related products liability;
    -Perform operations management and archiving documents according to existing procedures;
    -Preparation of monthly payments for pensioners files MAPN / MIRA;
    -Reporting the current activity of the department;
    -Make-up operations.

  • May 2009 - July 2009

    Retail Operations Specialist, Romanian Commercial Bank

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    Verification and analysis of documents presented by customers requesting credit products;
    -Check database for both the applicant and for co-payers;
    -Obtaining information about employer businesses of applicant/ co-payers by accessing the website of
    the Ministry of Finance;
    -Obtaining information about employer businesses applicant/ co-payers by accessing the website of
    the Ministry of Justice National Trade Register Office;
    -In case of doubt on the employer / applicant / co-payers / co-payers will be takentelephone with the
    employer in order to eliminate blurring
    CRB-verification of all new customers or for which there is, in the month when the client requests
    Bank loan product type, global risk information sent by the NBR;
    -Analysis of the accuracy of archive records on evaluation of the CRB approval product requested by
    the client and identifying its elements;
    -Checking the legal issues with legal counsel guarantees, information analysis
    obtained, client contact;
    -Preparing credit documentation;
    -Submission of the proposal for approval / rejection of credit application complex

  • April 2008 - May 2009

    Receptionist , Hotel Traian

    • București, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    -Dealing with reservations and cancellations by phone, e-mail, letter, fax or in person
    -Checking guests in, allocating rooms and handing out keys
    -Checking guests out, preparing bills and taking payment
    -Handling foreign exchange
    -Taking and passing on messages
    -Dealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage
    -Answering questions about facilities in the hotel and the surrounding area
    -Dealing with complaints or problems

  • October 2007 - April 2008

    Call center agent, CGS Romania-Easy Call Communications

    • București, Romania
    • Full time
    • Work domain - It Telecom: Telecommunications

    -Receiving and recording issues raised about the functioning of Internet / Data / Telephony from UPC
    -Provide telephone technical assistance necessary to remedy the damages claimed or delegation
    problem solving teams to service / installation CATV / Internet or network administrators;
    -Tracking and recording delegated problem solving to solve them;
    -Informing customers of the progress of resolving issues raised;
    - Selling UPC telephone service


  • 2010 - Present

    Master's degree, Nicolae Titulescu University

    • București, Romania
  • 2007 - 2010

    Bachelor's degree, Spiru Haret" University

    • București, Romania


Driving license
  • B

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