96766

Incident Manager at SC.Capgemini Services Romania S.R.L

  • România, Filiași
  • România, Filiași
  • Romania, Filiași
  • Romania, Filiași
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 27.01.2014
  • Numar referinta: 96766

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Avansat
Spaniola
Incepator
Romana
Nativ
80%
  • Last update: 27.01.2014
  • Reference number: 96766

Experience

  • December 2011 - Present

    Incident Manager, SC.Capgemini Services Romania S.R.L

    • Filiași, Romania
    • Full time
    • Work domain - Sales: IT

    End to End Management of incidents against SLA's and contracts; Maintaing good relations with all suppliers, support groups and clients; Provide all incident reports requested

  • June 2010 - December 2011

    Customer Service Advisor, SC.Capgemini Services Romania S.R.L

    • Filiași, Romania
    • Full time
    • Work domain - Sales: IT

     undertake calls through initial diagnostics of the Incident, using the available tools; Basic Troubleshooting on users PC on Active Directory, SAP, Windows.
    
    

Education

  • 2009 - 2011

    Master's degree, Universitatea Alexandru Ioan Cuza

    • Filiași, Romania
  • 2005 - 2008

    Bachelor's degree, Universitatea Babes-Bolyai

    • Cluj Napoca, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Advanced
Spanish
Beginner
Romanian
Native