Royal suites guest requests, bookings, reservations, complaints, arranging of cocktail parties, support Front desk team during embarkation day, check out, supervise and co-ordinate every service that the guest receive. Assist all departments within the ship; prepare menus, wine suggestions for menu,safety roll, gift order cards, birthday cards, cash count, crew manifest, check-in list, luggage lists and correspondence.
Providing efficient, expedient and courteous service to the passengers leading to total passenger satisfaction, preparing international cocktails, long drinks and mixers, familiar with names and purposes of all beverage items in stock,taking and preparing beverage orders and serve them when necessary,making sure that all drinks are according to list specifications, properly presented, the correct hot/cold/iced temperatures before being served, listening to passenger complaints,rectifing wrong doings and demands,attending regular departmental meeting and training when requested,responsible minded for the breakage responsible for the cleanliness, maintenance and upkeep of all equipment, furniture, bar counter line (surrounding areas) o set up the bar, side stations, side tables and displays, Be efficient fast and serve with confidence and flair, preparing requisition and collect delivery of items needed for the bar,stock taking.
Suggests,preparing,selling and serving beverages to guests in the cocktail lounges or for special events throughout the vessel,billing&cashing,stock taking, serving snacks and food items, working independently and without immediate supervision. Perform bar server duties in the restaurant during meals and during special events or parties not located in the bar or lounges. Ensure good communication between bar and other departments, cleaning, providing assistance for other departments whenever needed.
Greeting and welcoming customers, presenting menu, offering and serving beverages and appetizers, explaining menu, making recommendation, taking and serving meal orders, continued service, check on customers and verbally inquire guest satisfaction with each course, cleaning, unloading of goods.
Preparing, serving cocktails, spirits, wines&beers, billing&cashing, restocking of the bar location and provision areas. Room service, mini bars, executive lounge and pool bars, providing assistance for the set-up, service and break down for private functions and weddings. Attending additional trainings, meetings, courses and all other work-related activities as required.
Planning menus, advertising vacancies and recruiting staff, making sure all staff is fully trained, keeping staff motivated to provide the highest standard of service, organizing shift patterns and rotas, monitoring the level of costumers satisfaction, managing stock control and budgets, running the business in line with strict hygiene, health and safety guidelines, analyzing the external environment (competition, legislation, trends) and proposed measures.
GM accompany and represent the company at business meetings, taking incoming calls, mail checking,invoicing,receipt and dispatch of the goods, verification of transport documentation, filling documents, set appointments,organize&attending meetings, making reports. Writing all types of letters that are needed in order to preserve the relationship with existing clients and partners. Training and supervising junior staff and delegating work as required. Handling all the documentation needed by the manager.
Preparatory work needed to get ready for cooking meals dishes whenever the establishment opens, cooking and serving light snacks and minutes, cocktails preparation and service, stock taking,billing&cashing,cash reading, supervising the other coworkers,cleaning.
Receiving and recording bookings from customers,meeting,greeting and welcoming customers, entering visitors details into visitors log book, providing additional information and services,bookings,billing,collecting cash and other forms of payments from customers and travel agencies. Maintaining relationships with travel agents, night audit, establish optimal relations with customers, solve in a timely and smooth manner all occasional problems, ordering stationery, dispatching and accepting mails and courier services.
Preparation of cold shelves, crew food preparation, restaurant buffet set-up, dessert preparation, breakfast preparation, receiving and arranging the stock of merchandise, cleaning.Restaurant service whenever need it, housekeeping assistance.
Receiving and recording booking from customers, meeting, greeting and welcoming guests, entering the visitors details into visitors log book, checking the authenticity of the documents, taking incoming calls and re-directing appropriate calls to other individuals or departments, invoicing, collecting cash and other forms of payments from customers if necessary, check in and check out procedure, resolving complains in a timely manner, promoting the hotel image.