- Receiving and registering guests; - Registration for customer consumption; - Resolving complaints; completion of specific documents reception; - Perform billing operations; - Making telephone connections inside and outside the hotel; - Tracking billing; - Communication with other departments of the hotel; - Selling directly to hotel rooms; - Sale of the superior rooms reserved (upsell); - Preparing and assisting the client leaving it to go.
Welcoming and treating customers with great respect. Serving them at a high level of professionalism
International client Service. Welcoming and treating customers with great respect. Serving them at a high level of professionalism.
Checking and commissioning all the equipments. -Answering and redirecting telephone calls -Being in charge so that everything worked accordingly. In case of any malfunction my attribution was to contact as soon as possible my superiors in order to help resolve the situation -Assuring the primary booking in the cash register, issuing and registering invoices