9798

Reservations/Events Assistant Manager at The Burlington Hotel

  • România, Râmnicu Vâlcea
  • România, Râmnicu Vâlcea
  • Romania, Râmnicu Vâlcea
  • Romania, Râmnicu Vâlcea
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 05.03.2013
  • Numar referinta: 9798

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Italiana
Mediu
Romana
Nativ
80%
  • Last update: 05.03.2013
  • Reference number: 9798

Experience

  • May 2010 - Present

    Reservations/Events Assistant Manager, The Burlington Hotel

    • Râmnicu Vâlcea, Romania
    • Full time
    • Work domain - Services: Tourism

    •Responsibilities included receiving and distributing messages from telephone/email as appropriate, taking clear messages and passing these promptly to the appropriate member of the team using judgment of urgency. 
    •Provided reception duties on behalf of the team, which involved providing face-to-face contact for visitors in a responsive and courteous manner. 
    •Responded to queries promptly and in a friendly manner. 
    •Participated in business and team meetings regarding service planning and to assist in the implementation and continual review of work systems.
    •Provided efficient data entry into the local team information systems as required.  
    
    •Assisted with organizing of repairs and maintenance of office equipment.
    
    I am in charge of overseeing all the events such as group bookings, private functions bookings, conferences, weddings different other activities and operations in the hotel. I take all the necessary decisions needed in my assigned division and i have to ensure all hotel rules and policies are implemented. I am in charge of monitoring the tasks of personnel and workers, set plans to promote and improve the service of my department and i also give schedules and assignment to each worker. I am responsabile of handling client’s complaints and compliments about my department and i make sure that events are well organized. I assist the hotel manager in ensuring the security of our guests and the entire hotel.

  • February 2008 - April 2010

    Operational Support Officer, Garanti Bank International N.V. Suc. Romania

    • Râmnicu Vâlcea, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    -Promoting and selling banking products;
    -Operational support individuals / IMM;
    -Attracting new customers through attractive offers on the market promoted by the bank;
    -Retention of existing bank clients;
    -Documents archived. 
    

  • August 2007 - February 2008

    Desk Operator, BRD Groupe Societe Generale

    • Râmnicu Vâlcea, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    -Promoting and selling banking products;
    -Operational support individuals;
    -Attracting new customers through attractive offers on the market promoted by the bank;
    -Retention of existing bank clients;
    -Documents archived. 
    

  • November 2005 - July 2007

    Representative Sales, SC GlobalNET SRL

    • Râmnicu Vâlcea, Romania
    • Full time
    • Work domain - Sales: Sales

    -Promoting products in the store, cell phones, mobile phones, accessories, subscriptions Vodafone network;
    -Customer retention through various offers from the store.

  • May 2005 - October 2005

    Public Relations Agent, SC SIND ROMANIA SA

    • Râmnicu Vâlcea, Romania
    • Full time
    • Work domain - Services: Tourism

    -Promoting tourism objectives in the area through leaflets and words;
    -Advising tourists to perform  procedures in the treatment zone of the hotel; 
    -Programming hours of treatment of hotel customers.
    

Education

  • 2005 - 2007

    Master's degree, Universitatea Constantin Brancoveanu

    • Râmnicu Vâlcea, Romania
  • 2001 - 2005

    Bachelor's degree, Universitatea Constantin Brancoveanu

    • Râmnicu Vâlcea, Romania
  • 1997 - 2001

    Highschool, Forestier High School

    • Râmnicu Vâlcea, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
Italian
Intermediate
Romanian
Native