99954

Guest Service Operator at Costa Crociere

  • România, Constanța
  • România, Constanța
  • Romania, Constanța
  • Romania, Constanța
Deblocheaza date contact
Traduceri ale CV-ului
30%
  • Ultima actualizare: 19.02.2014
  • Numar referinta: 99954

Aptitudini

Permis de conducere
  • B

Limbi straine

Engleza
Avansat
Franceza
Mediu
Italiana
Avansat
Spaniola
Incepator
Romana
Nativ
80%
  • Last update: 19.02.2014
  • Reference number: 99954

Experience

  • February 2013 - January 2014

    Guest Service Operator , Costa Crociere

    • Constanța, Romania
    • Full time
    • Work domain - Services: Tourism

    -	Handling all requests and complaints in a professional and diplomatic way, focusing in Guests’ needs and problem solving.
    
    -	Assisting with embarkation and disembarkation formalities (collection, photo-copying, distribution of  personal ID, passports and landing cards, boarding forms, overbooking, luggage tags, break of voyage, transfers, comment forms, port agents…).
    
    -	Assisting in cabin change control and registration, booking procedures, downgrading/upgrading procedures, extra cabins, printing of Costa cards and cabin cards.
    
    -	Handling the safety deposit boxes service at the counter and safe box in the cabin.
    
    -	Ensuring the proper handling of lost&found items and providing assistance with damaged or lost luggage with efficiency, effectiveness and special care.
    
    -	Providing wake-up calls and public announcement.
    
    -	Publicising the Costa Club and promoting the recruitment of new members.
    
    -	Assisting in registration of the Guest’s credit cards for settlement of shipboard accounts, managing of declined and/or plafond credit cards as per SA&PI report.
    
    -	Collecting cash deposits and payments, daily controlling of over-credit guests, closing of main courante, closing of home-port and inter-port accounts, managing residual credits and refunds, managing currency exchange service.
    
    -	Typing of messages and mail out, scheduling of meetings and activities of the Hotel Director.
    
    -	Preparing vouchers and presentation letters for “Bon Voyage Gift” according the Special Services procedure.
    
    -	Collecting boarding forms and the Comment Forms filled by Guests, in order to assure the customer satisfaction results at the end of the cruise.
    

  • April 2012 - October 2012

    Receptionist , Marina Regia Residence Mamaia 5 Stars Hotel

    • Constanța, Romania
    • Full time
    • Work domain - Services: Tourism

       -  Acquisition and registration bookings from clients
       -  Acceptance and accommodation of clients (check-in, check-out)
       - Drawing up the necessary documents client accommodation (travel contracts,     tracking and collection of fees);
       -  Settlement efficiency of all the requests recorded, conflict mediation and resolution of complaints of customers. 
     -  Information, booking and accommodation offered to clients and solving efficiency problems occurred during exhibition activity
      -  Operating system and billing: Medallion
    

  • December 2009 - July 2011

    Expert reviewer marketing, acquisitions and sales , S.C. Ecoplast Industries Group S.R.L

    • Constanța, Romania
    • Full time
    • Work domain - Marketing: Marketing

    - Centralize, analyze them in terms of cost and making
    proposals for designation of providers;
     - The negotiation of contracts and procurement costs them chasing
    in framing the budget;
     - Drawing up contracts with suppliers and supervising them;
     - Transmission of orders of goods and services by suppliers;
     - Preparation of reports on the acquisitions carried out;
     - Making proposals for the optimization of management activity;
     - Direct negotiations with suppliers and clients
     - Monitorisation and evaluation of the long-range
    

  • April 2009 - September 2009

    Front Desk Operator , Golden Tulip Mamaia 4 stars Hotel

    • Constanța, Romania
    • Full time
    • Work domain - Services: Tourism

     - Reception and accommodation of tourists,
     - Making and managing bookings Hotel program
     - Distribution boards, collecting expensive providers services
     - Issuing invoices, payment notes, tax vouchers
     - Sales, marketing
     - Operating system: Fidelio
    

Education

  • 2008 - 2010

    Master's degree, Ovidius University

    • Constanța, Romania
  • 2005 - 2008

    Bachelor's degree, Ovidius University

    • Constanța, Romania

Skills

Driving license
  • B

Foreign languages

English
Advanced
French
Intermediate
Italian
Advanced
Spanish
Beginner
Romanian
Native